Sr Staff Product Manager - AI & Product Led Motion
ServiceNow is transforming IT Service Management with AI and Autonomous IT, and we are building an AI-native Product-Led Motion to redefine how customers discover, adopt, and expand AI capabilities. We are looking for a Sr Staff Product Manager to define and scale this motion across our AI-native ITSM portfolio. You will own the customer journey from first AI interaction through activation, adoption, expansion, and enterprise-scale value realization, using telemetry, behavioral analytics, AI-powered insights, and experimentation to create product-led experiences that accelerate adoption and grow customer lifetime value and revenue.
Sr Staff Product Manager - AI & Product Led Motion
ServiceNow is transforming IT Service Management with AI and Autonomous IT, and we are building an AI-native Product-Led Motion to redefine how customers discover, adopt, and expand AI capabilities. We are looking for a Sr Staff Product Manager to define and scale this motion across our AI-native ITSM portfolio. You will own the customer journey from first AI interaction through activation, adoption, expansion, and enterprise-scale value realization, using telemetry, behavioral analytics, AI-powered insights, and experimentation to create product-led experiences that accelerate adoption and grow customer lifetime value and revenue.
Key responsibilities include: - Define and execute the AI-Native Product-Led Motion strategy, driving adoption, expansion, and growth across existing customers and new markets. - Own the AI customer journey from discovery to activation, adoption, and value realization. - Partner with engineering and product teams to bake telemetry, discoverability, activation, and expansion into new capabilities from day one. - Build data-driven growth engines through product telemetry, usage intelligence, behavioral analytics, experimentation frameworks, and AI-powered insights to optimize adoption. - Design product-led experiences including onboarding, in-product guidance, recommendations, nudges, and lifecycle engagement strategies that accelerate AI activation and time-to-value. - Develop and scale Product Qualified Lead (PQL) models and product-to-sales engagement motions that connect usage signals to expa
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Key responsibilities include: - Define and execute the AI-Native Product-Led Motion strategy, driving adoption, expansion, and growth across existing customers and new markets. - Own the AI customer journey from discovery to activation, adoption, and value realization. - Partner with engineering and product teams to bake telemetry, discoverability, activation, and expansion into new capabilities from day one. - Build data-driven growth engines through product telemetry, usage intelligence, behavioral analytics, experimentation frameworks, and AI-powered insights to optimize adoption. - Design product-led experiences including onboarding, in-product guidance, recommendations, nudges, and lifecycle engagement strategies that accelerate AI activation and time-to-value. - Develop and scale Product Qualified Lead (PQL) models and product-to-sales engagement motions that connect usage signals to expa
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Based on: Sr Staff Product Manager - AI & Product Led Motion
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