Port.io is seeking an Account Manager to own and grow a book of Enterprise and Mid-Market customers. This remote role is based in the United States and will manage renewals, expansion ARR, and net revenue retention (NRR). You will partner with Sales, Customer Success, and Product to maximize customer value and revenue growth. Key responsibilities include owning a quota-carrying book of business, leading renewal and expansion motions end-to-end (forecasting, deal strategy, contract negotiations), identifying and closing upsell and cross-sell opportunities, building relationships with economic buyers and executive stakeholders, delivering value-focused business reviews, and collaborating with Product, Sales, and Support to ensure a seamless post-sale experience. You will also act as the voice of the customer to inform product direction.
Port.io is seeking an Account Manager to own and grow a book of Enterprise and Mid-Market customers. This remote role is based in the United States and will manage renewals, expansion ARR, and net revenue retention (NRR). You will partner with Sales, Customer Success, and Product to maximize customer value and revenue growth. Key responsibilities include owning a quota-carrying book of business, leading renewal and expansion motions end-to-end (forecasting, deal strategy, contract negotiations), identifying and closing upsell and cross-sell opportunities, building relationships with economic buyers and executive stakeholders, delivering value-focused business reviews, and collaborating with Product, Sales, and Support to ensure a seamless post-sale experience. You will also act as the voice of the customer to inform product direction.
5+ years of experience in Account Management, Customer Success with commercial ownership, or post-sale SaaS sales, ideally in Enterprise or Mid-Market segments. Spanish fluency is a must. Portuguese is a major plus. Proven track record of owning renewals and expansion targets with measurable impact on ARR and NRR. Experience managing complex, multi-stakeholder accounts and negotiating commercial agreements. Comfortable carrying a quota and forecasting revenue across a renewal and expansion pipeline. Strong executive presence with the ability to influence economic buyers and senior stakeholders. Experience in B2B SaaS; familiarity with developer tools, DevOps, or technical products is a strong plus. Highly organized, data-driven,
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5+ years of experience in Account Management, Customer Success with commercial ownership, or post-sale SaaS sales, ideally in Enterprise or Mid-Market segments. Spanish fluency is a must. Portuguese is a major plus. Proven track record of owning renewals and expansion targets with measurable impact on ARR and NRR. Experience managing complex, multi-stakeholder accounts and negotiating commercial agreements. Comfortable carrying a quota and forecasting revenue across a renewal and expansion pipeline. Strong executive presence with the ability to influence economic buyers and senior stakeholders. Experience in B2B SaaS; familiarity with developer tools, DevOps, or technical products is a strong plus. Highly organized, data-driven,
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