Roofstock is seeking a Property Management Team Lead to deliver excellent service to investors while guiding a high-performing property management team. You will drive accountability for performance, customer service, and cross-functional collaboration, manage investor escalations, and collaborate with product and technology to improve portfolio efficiency. This remote role sits from Atlanta, GA; Charlotte, NC; or Raleigh, NC, and supports a designated portfolio of properties. Responsibilities include overseeing a team of property managers, maintaining exceptional investor service, resolving complex issues permanently, managing expectations of sophisticated investors, and building scalable processes and SOPs. You will advocate for investor goals to maximize revenue and reduce costs, participate in performance reviews, and work with other departments to drive continuous improvement. Qualifications include an active Real Estate License, a bachelor’s degree or equivalent experience, 3+ years of people management, 7+ years in operations, real estate, customer service, or account management, and prior property management or revenue management experience. Travel up to 10% and a valid driver’s license are required. Compensation includes an $80,000 base salary with eligible bonuses, plus a comprehensive benefits package.

Roofstock is seeking a Property Management Team Lead to deliver excellent service to investors while guiding a high-performing property management team. You will drive accountability for performance, customer service, and cross-functional collaboration, manage investor escalations, and collaborate with product and technology to improve portfolio efficiency. This remote role sits from Atlanta, GA; Charlotte, NC; or Raleigh, NC, and supports a designated portfolio of properties. Responsibilities include overseeing a team of property managers, maintaining exceptional investor service, resolving complex issues permanently, managing expectations of sophisticated investors, and building scalable processes and SOPs. You will advocate for investor goals to maximize revenue and reduce costs, participate in performance reviews, and work with other departments to drive continuous improvement. Qualifications include an active Real Estate License, a bachelor’s degree or equivalent experience, 3+ years of people management, 7+ years in operations, real estate, customer service, or account management, and prior property management or revenue management experience. Travel up to 10% and a valid driver’s license are required. Compensation includes an $80,000 base salary with eligible bonuses, plus a comprehensive benefits package.