Spring Venture Group is seeking a Customer Success Agent to handle outbound and inbound calls with Medicare Supplement/Advantage clients. The primary focus is to retain the book of business by building rapport, educating clients, answering questions clearly, and resolving issues, while also identifying and pursuing new business opportunities and assisting existing clients with changes or additions to their coverage. This is a fast-paced, full-time role with standard hours (Monday through Friday, 8:00 a.m.–5:00 p.m. CST) and some overtime during busier seasons, plus immersive, hands-on training and nationwide licensing support. Starting pay is $22 per hour plus uncapped commissions; target compensation is $61,534. Responsibilities include making outbound calls to assigned client segments to offer assistance or rewrite policies, ensuring rewritten policies are fulfilled, handling customer questions across Medicare Supplement/Advantage topics, resolving payment issues, navigating multiple systems (Salesforce), cross-selling ancillary products, identifying new business opportunities, meeting department goals, and participating in team meetings and training. Qualifications include a high school diploma or equivalent, at least one year of pre-sales or customer service experience, preferred Medicare experience, strong communication and attention to detail, and the ability to manage multiple projects in a fast-paced team. Work-from-home requirements include a reliable hard-wired Internet connection (30+ Mbps download, 10+ Mbps upload; 100+ Mbps recommended 25+ Mbps upload), updated

Spring Venture Group is seeking a Customer Success Agent to handle outbound and inbound calls with Medicare Supplement/Advantage clients. The primary focus is to retain the book of business by building rapport, educating clients, answering questions clearly, and resolving issues, while also identifying and pursuing new business opportunities and assisting existing clients with changes or additions to their coverage. This is a fast-paced, full-time role with standard hours (Monday through Friday, 8:00 a.m.–5:00 p.m. CST) and some overtime during busier seasons, plus immersive, hands-on training and nationwide licensing support. Starting pay is $22 per hour plus uncapped commissions; target compensation is $61,534. Responsibilities include making outbound calls to assigned client segments to offer assistance or rewrite policies, ensuring rewritten policies are fulfilled, handling customer questions across Medicare Supplement/Advantage topics, resolving payment issues, navigating multiple systems (Salesforce), cross-selling ancillary products, identifying new business opportunities, meeting department goals, and participating in team meetings and training. Qualifications include a high school diploma or equivalent, at least one year of pre-sales or customer service experience, preferred Medicare experience, strong communication and attention to detail, and the ability to manage multiple projects in a fast-paced team. Work-from-home requirements include a reliable hard-wired Internet connection (30+ Mbps download, 10+ Mbps upload; 100+ Mbps recommended 25+ Mbps upload), updated