Overview: Tosi is seeking a Customer Success Manager I to support the sales organization and drive revenue growth by ensuring customer success across our US customer base. This is a remote, United States–based position reporting to the Director of Customer Success. You will help onboard clients, respond to inquiries, identify growth opportunities, and proactively engage with customers to align solutions with their goals. The CSM I will work closely with Marketing, Finance, Sales Engineering, Direct and Channel Sales, and Operations, and will focus on expanding usage through upselling and cross-selling, while gathering feedback for product improvements. Responsibilities include conducting regular check-ins, enabling the sales team with tools and training, and maintaining accurate CRM records. Requirements include a Bachelor's degree in Business, Marketing, Communications or related field and 3+ years of experience in customer success, account management, or related roles. Strong communication, relationship-building, data analysis, negotiation, and project management skills are essential. The role offers a remote work environment, competitive compensation, benefits, and opportunities for growth.

Overview: Tosi is seeking a Customer Success Manager I to support the sales organization and drive revenue growth by ensuring customer success across our US customer base. This is a remote, United States–based position reporting to the Director of Customer Success. You will help onboard clients, respond to inquiries, identify growth opportunities, and proactively engage with customers to align solutions with their goals. The CSM I will work closely with Marketing, Finance, Sales Engineering, Direct and Channel Sales, and Operations, and will focus on expanding usage through upselling and cross-selling, while gathering feedback for product improvements. Responsibilities include conducting regular check-ins, enabling the sales team with tools and training, and maintaining accurate CRM records. Requirements include a Bachelor's degree in Business, Marketing, Communications or related field and 3+ years of experience in customer success, account management, or related roles. Strong communication, relationship-building, data analysis, negotiation, and project management skills are essential. The role offers a remote work environment, competitive compensation, benefits, and opportunities for growth.