Zenity is seeking a Technical Customer Success Manager to own the full technical and strategic success of its most complex enterprise accounts, serving as the primary technical and executive-facing partner post-sale. You will lead multi-party enterprise engagements across deployment, integrations, budgeting cycles, governance approvals, and long-term platform expansion, coordinating with Product, Engineering, Sales, and Field Engineering to align on strategy, integrations, and value realization. Responsibilities include onboarding and implementation, technical advisory and security guidance, customer relationship management and value realization, and strategic account management. You will guide onboarding, design security-aligned implementations, provide hands-on security guidance, monitor platform usage and risk metrics, lead quarterly business reviews, and translate customer requirements into actionable success plans. Requirements include a strong cybersecurity background, experience with customer-facing technical roles, excellent communication, and the ability to travel ~20–30% for on-site engagements. This is a US-based remote role supporting customers on the West Coast.

Zenity is seeking a Technical Customer Success Manager to own the full technical and strategic success of its most complex enterprise accounts, serving as the primary technical and executive-facing partner post-sale. You will lead multi-party enterprise engagements across deployment, integrations, budgeting cycles, governance approvals, and long-term platform expansion, coordinating with Product, Engineering, Sales, and Field Engineering to align on strategy, integrations, and value realization. Responsibilities include onboarding and implementation, technical advisory and security guidance, customer relationship management and value realization, and strategic account management. You will guide onboarding, design security-aligned implementations, provide hands-on security guidance, monitor platform usage and risk metrics, lead quarterly business reviews, and translate customer requirements into actionable success plans. Requirements include a strong cybersecurity background, experience with customer-facing technical roles, excellent communication, and the ability to travel ~20–30% for on-site engagements. This is a US-based remote role supporting customers on the West Coast.