Brinqa is a leading provider of unified cyber risk management and security analytics. Our software empowers enterprises to make cyber risk decisions across platforms quickly and efficiently, with real-time risk analytics, automated risk assessments, and remediation. Brinqa is seeking a Technical Support Engineer to investigate and resolve complex technical issues for our enterprise customers, troubleshooting across applications, configuration, and infrastructure and supporting large-scale SaaS deployments. The ideal candidate will have a background supporting and implementing enterprise B2B SaaS applications, with the ability to read and navigate complex codebases, analyze application behavior, and work independently through production issues. The role reports to a Manager of Customer Support. Responsibilities include owning resolution of technical issues for a portfolio of enterprise customers from first response through final resolution, serving as the primary point of accountability, investigating and resolving complex production issues, taking ownership of minor-to-moderate configuration changes, writing incident summaries and root-cause explanations, advocating for AI-assisted ways of working, contributing to continuous improvement, and representing the voice of the customer internally. What you’ll need: at least 3+ years in a technical, customer-facing support or implementation role for enterprise B2B SaaS; strong problem-solving; excellent written and verbal communication; experience with graph databases (e.g., Neo4j), NoSQL or distributed SQL systems (e.g., Yugabyte

Brinqa is a leading provider of unified cyber risk management and security analytics. Our software empowers enterprises to make cyber risk decisions across platforms quickly and efficiently, with real-time risk analytics, automated risk assessments, and remediation. Brinqa is seeking a Technical Support Engineer to investigate and resolve complex technical issues for our enterprise customers, troubleshooting across applications, configuration, and infrastructure and supporting large-scale SaaS deployments. The ideal candidate will have a background supporting and implementing enterprise B2B SaaS applications, with the ability to read and navigate complex codebases, analyze application behavior, and work independently through production issues. The role reports to a Manager of Customer Support. Responsibilities include owning resolution of technical issues for a portfolio of enterprise customers from first response through final resolution, serving as the primary point of accountability, investigating and resolving complex production issues, taking ownership of minor-to-moderate configuration changes, writing incident summaries and root-cause explanations, advocating for AI-assisted ways of working, contributing to continuous improvement, and representing the voice of the customer internally. What you’ll need: at least 3+ years in a technical, customer-facing support or implementation role for enterprise B2B SaaS; strong problem-solving; excellent written and verbal communication; experience with graph databases (e.g., Neo4j), NoSQL or distributed SQL systems (e.g., Yugabyte