Duties & Responsibilities: - Quickly assess how customers perceive our product and identify gaps or misunderstandings; develop and execute plans to improve perceptions over time. - Build mental models of key product attributes relevant to each customer's business and success. - Identify product gaps, prioritize improvements, and clearly communicate findings internally to ensure alignment. - Identify regional stakeholders within large accounts, engage them with clear overviews, and align on ways of working to achieve mutual goals. - Develop deep partnerships with market sales and customer support teams. - Conduct strategic calls with customers to solicit candid feedback and craft recovery or improvement plans with the relevant internal teams. - Identify customers who can participate in case studies; coordinate with marketing to create and publish stories. - Monitor contract renewal dates and guide customers toward renewals. - Produce Quarterly Business Reviews (QBR

Duties & Responsibilities: - Quickly assess how customers perceive our product and identify gaps or misunderstandings; develop and execute plans to improve perceptions over time. - Build mental models of key product attributes relevant to each customer's business and success. - Identify product gaps, prioritize improvements, and clearly communicate findings internally to ensure alignment. - Identify regional stakeholders within large accounts, engage them with clear overviews, and align on ways of working to achieve mutual goals. - Develop deep partnerships with market sales and customer support teams. - Conduct strategic calls with customers to solicit candid feedback and craft recovery or improvement plans with the relevant internal teams. - Identify customers who can participate in case studies; coordinate with marketing to create and publish stories. - Monitor contract renewal dates and guide customers toward renewals. - Produce Quarterly Business Reviews (QBR