Customer Success Manager

TableCheck

HybridPosted July 29, 2026

About the role

TableCheck is a global hospitality technology company that helps restaurants own their guest experience. We are seeking a Customer Success Manager to grow and retain our customer base, engage with new, existing, and potential clients, and build long-term relationships. The role focuses on helping customers maximize value from TableCheck features, contributing to product evolution discussions, and shaping product marketing messaging to drive adoption and renewal. The position reports to the VP of Customer Success and collaborates with the Corporate Global Consulting team, Corporate Product, and other global teams.

Customer Success Manager

TableCheck

HybridPosted July 29, 2026

About the role

TableCheck is a global hospitality technology company that helps restaurants own their guest experience. We are seeking a Customer Success Manager to grow and retain our customer base, engage with new, existing, and potential clients, and build long-term relationships. The role focuses on helping customers maximize value from TableCheck features, contributing to product evolution discussions, and shaping product marketing messaging to drive adoption and renewal. The position reports to the VP of Customer Success and collaborates with the Corporate Global Consulting team, Corporate Product, and other global teams.

Duties & Responsibilities: - Quickly assess how customers perceive our product and identify gaps or misunderstandings; develop and execute plans to improve perceptions over time. - Build mental models of key product attributes relevant to each customer's business and success. - Identify product gaps, prioritize improvements, and clearly communicate findings internally to ensure alignment. - Identify regional stakeholders within large accounts, engage them with clear overviews, and align on ways of working to achieve mutual goals. - Develop deep partnerships with market sales and customer support teams. - Conduct strategic calls with customers to solicit candid feedback and craft recovery or improvement plans with the relevant internal teams. - Identify customers who can participate in case studies; coordinate with marketing to create and publish stories. - Monitor contract renewal dates and guide customers toward renewals. - Produce Quarterly Business Reviews (QBR

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Duties & Responsibilities: - Quickly assess how customers perceive our product and identify gaps or misunderstandings; develop and execute plans to improve perceptions over time. - Build mental models of key product attributes relevant to each customer's business and success. - Identify product gaps, prioritize improvements, and clearly communicate findings internally to ensure alignment. - Identify regional stakeholders within large accounts, engage them with clear overviews, and align on ways of working to achieve mutual goals. - Develop deep partnerships with market sales and customer support teams. - Conduct strategic calls with customers to solicit candid feedback and craft recovery or improvement plans with the relevant internal teams. - Identify customers who can participate in case studies; coordinate with marketing to create and publish stories. - Monitor contract renewal dates and guide customers toward renewals. - Produce Quarterly Business Reviews (QBR