Technical Account Manager responsible for lifecycle management and technical ownership of Genetec systems for a Columbus, Ohio-based customer in the United States. This remote-friendly role ensures smooth operations and long-term success by coordinating deployments, migrations, upgrades, and everyday support. You will act as the customer’s SME for the Genetec ecosystem, monitor support requests, and drive product optimization through regular reviews and close collaboration with internal teams (product, sales, engineering). Responsibilities include conducting quarterly business reviews, documenting statements of work, advising on feature adoption, and helping customers maximize value from Genetec solutions. Ideal candidates have a bachelor's degree in a relevant field, at least 3 years in account management, project management, or field engineering, strong analytical and troubleshooting skills, and the ability to travel up to 25% if needed. Proficiency in English is required; French is a plus. Knowledge of video surveillance and access control, Windows administration, networking, storage concepts, virtualization, and security certificates is highly desired; relevant certifications (MCSE, CCNA, SQL Server, VMware) are a plus. Perks include competitive compensation with a 401(k) match, tuition reimbursement, and a flexible schedule.

Technical Account Manager responsible for lifecycle management and technical ownership of Genetec systems for a Columbus, Ohio-based customer in the United States. This remote-friendly role ensures smooth operations and long-term success by coordinating deployments, migrations, upgrades, and everyday support. You will act as the customer’s SME for the Genetec ecosystem, monitor support requests, and drive product optimization through regular reviews and close collaboration with internal teams (product, sales, engineering). Responsibilities include conducting quarterly business reviews, documenting statements of work, advising on feature adoption, and helping customers maximize value from Genetec solutions. Ideal candidates have a bachelor's degree in a relevant field, at least 3 years in account management, project management, or field engineering, strong analytical and troubleshooting skills, and the ability to travel up to 25% if needed. Proficiency in English is required; French is a plus. Knowledge of video surveillance and access control, Windows administration, networking, storage concepts, virtualization, and security certificates is highly desired; relevant certifications (MCSE, CCNA, SQL Server, VMware) are a plus. Perks include competitive compensation with a 401(k) match, tuition reimbursement, and a flexible schedule.