Position: IT Support Technician II. Location: Albuquerque, New Mexico, United States. Department: Information Technology. Reports to: IT Infrastructure Manager.

Summary: The IT Support Technician II is the first point of contact for IT issues across the company and with external stakeholders. This role communicates with end users of varying technical levels to understand their technology needs, attempts to resolve issues at first contact, and escalates to the appropriate personnel as needed. The technician also assists IT Administrators with hardware and software maintenance and helps maintain IT spaces and both physical and software inventories.

Position: IT Support Technician II. Location: Albuquerque, New Mexico, United States. Department: Information Technology. Reports to: IT Infrastructure Manager.

Summary: The IT Support Technician II is the first point of contact for IT issues across the company and with external stakeholders. This role communicates with end users of varying technical levels to understand their technology needs, attempts to resolve issues at first contact, and escalates to the appropriate personnel as needed. The technician also assists IT Administrators with hardware and software maintenance and helps maintain IT spaces and both physical and software inventories.