IT Support Technician II

New Mexico Mutual

On-sitePosted July 25, 2026

About the role

Position: IT Support Technician II. Location: Albuquerque, New Mexico, United States. Department: Information Technology. Reports to: IT Infrastructure Manager.

Summary: The IT Support Technician II is the first point of contact for IT issues across the company and with external stakeholders. This role communicates with end users of varying technical levels to understand their technology needs, attempts to resolve issues at first contact, and escalates to the appropriate personnel as needed. The technician also assists IT Administrators with hardware and software maintenance and helps maintain IT spaces and both physical and software inventories.

IT Support Technician II

New Mexico Mutual

On-sitePosted July 25, 2026

About the role

Position: IT Support Technician II. Location: Albuquerque, New Mexico, United States. Department: Information Technology. Reports to: IT Infrastructure Manager.

Summary: The IT Support Technician II is the first point of contact for IT issues across the company and with external stakeholders. This role communicates with end users of varying technical levels to understand their technology needs, attempts to resolve issues at first contact, and escalates to the appropriate personnel as needed. The technician also assists IT Administrators with hardware and software maintenance and helps maintain IT spaces and both physical and software inventories.

Responsibilities

Qualifications: Education: Associate’s Degree in Computer Science, Information Systems, or related discipline. Experience: 3+ years of related experience. Skills: Strong analytical and problem-solving skills; ability to build and maintain relationships with technical and non-technical personnel; multitasking; strong verbal and written communication. Certifications: A+, Network+, and MCITP/MCTS or equivalent.

Log and respond to internal and external user issues through the company’s ticketing system.
Maintain software by applying updates, upgrades, and patches as directed.
Maintain hardware by applying updates and patches as directed.
Perform basic Active Directory troubleshooting.
Resolve basic network, email, and PC issues for end users.
Resolve mobile device issues for end users.
Communicate with end users to help them utilize technology efficiently.
Maintain physical and software inventory.

Responsibilities

Qualifications: Education: Associate’s Degree in Computer Science, Information Systems, or related discipline. Experience: 3+ years of related experience. Skills: Strong analytical and problem-solving skills; ability to build and maintain relationships with technical and non-technical personnel; multitasking; strong verbal and written communication. Certifications: A+, Network+, and MCITP/MCTS or equivalent.

Log and respond to internal and external user issues through the company’s ticketing system.
Maintain software by applying updates, upgrades, and patches as directed.
Maintain hardware by applying updates and patches as directed.
Perform basic Active Directory troubleshooting.
Resolve basic network, email, and PC issues for end users.
Resolve mobile device issues for end users.
Communicate with end users to help them utilize technology efficiently.
Maintain physical and software inventory.

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