LightCraft, a division of Mac Mountain, is seeking a customer-focused Enterprise Account Manager to own the post-sale relationship with our highest-value enterprise accounts. This role serves as the primary post-sale contact, delivering white-glove service, driving retention, and maintaining account health across the contract lifecycle. You will manage contract records and renewal activities, coordinate with cross-functional teams (finance, legal, network engineering, operations, and billing), and oversee disconnects and collections as needed. The position also includes maintaining relationships with municipal officials and other stakeholders tied to enterprise service, identifying upsell and expansion opportunities within the existing base, and building scalable account management processes as the business grows. A background in B2B account management, strong organizational skills, and proficiency with CRM and billing/OSS platforms are required. Travel may be required. This flexible remote role is based in Woodstock, Vermont, United States.

LightCraft, a division of Mac Mountain, is seeking a customer-focused Enterprise Account Manager to own the post-sale relationship with our highest-value enterprise accounts. This role serves as the primary post-sale contact, delivering white-glove service, driving retention, and maintaining account health across the contract lifecycle. You will manage contract records and renewal activities, coordinate with cross-functional teams (finance, legal, network engineering, operations, and billing), and oversee disconnects and collections as needed. The position also includes maintaining relationships with municipal officials and other stakeholders tied to enterprise service, identifying upsell and expansion opportunities within the existing base, and building scalable account management processes as the business grows. A background in B2B account management, strong organizational skills, and proficiency with CRM and billing/OSS platforms are required. Travel may be required. This flexible remote role is based in Woodstock, Vermont, United States.