Mercier Consultancy Group, a premier international recruitment firm, is partnering with a global leader in the financial technology sector to recruit a Danish-speaking Customer Support Analyst – Fintech. This full-time position is based in Sofia, Bulgaria, with remote work options. Responsibilities include providing high-level assistance to Danish-speaking clients on complex financial transactions and platform inquiries; ensuring compliance with regulatory standards while resolving account issues; troubleshooting technical queries related to digital payment gateways and financial software; maintaining meticulous documentation of customer interactions in the CRM; collaborating with international teams to optimize user experience and product adoption in the Danish market; and staying up to date with FinTech trends to deliver proactive support and value-added insights. Requirements include native or fluent Danish (spoken and written), a valid EU passport, a strong interest in FinTech and digital financial products, excellent communication skills and a customer-centric mindset, and professional English proficiency. Candidates should be able to adapt to fast-paced digital environments. We offer a competitive monthly salary, fully paid training, health insurance, a fully paid relocation package (flight, transfer, hotel), a monthly performance bonus, and more. Life in Bulgaria offers a balanced lifestyle with a growing tech scene.

Mercier Consultancy Group, a premier international recruitment firm, is partnering with a global leader in the financial technology sector to recruit a Danish-speaking Customer Support Analyst – Fintech. This full-time position is based in Sofia, Bulgaria, with remote work options. Responsibilities include providing high-level assistance to Danish-speaking clients on complex financial transactions and platform inquiries; ensuring compliance with regulatory standards while resolving account issues; troubleshooting technical queries related to digital payment gateways and financial software; maintaining meticulous documentation of customer interactions in the CRM; collaborating with international teams to optimize user experience and product adoption in the Danish market; and staying up to date with FinTech trends to deliver proactive support and value-added insights. Requirements include native or fluent Danish (spoken and written), a valid EU passport, a strong interest in FinTech and digital financial products, excellent communication skills and a customer-centric mindset, and professional English proficiency. Candidates should be able to adapt to fast-paced digital environments. We offer a competitive monthly salary, fully paid training, health insurance, a fully paid relocation package (flight, transfer, hotel), a monthly performance bonus, and more. Life in Bulgaria offers a balanced lifestyle with a growing tech scene.