OpenProject is seeking a Customer Support & Success Specialist to be the first point of contact for users, ensuring their success and satisfaction with our open-source project management software. You will handle customer inquiries via CRM and phone, explain product features and technical guidance, assist with billing questions, and tailor solutions to each user’s needs. You will monitor community questions, engage with users through forums and within the software, and collaborate with product, marketing, sales, and engineering to drive improvements. You will train and onboard customers, helping them configure OpenProject to fit their workflows. Requirements: fluent German (native or professional) and English; French is a plus; 2+ years in a tech company helpdesk/support role; experience with ticketing systems; strong communication and active listening skills; a genuine commitment to delivering exceptional service; passion for open-source software; comfortable working in a remote-first team with high autonomy. Perks include remote work within a time zone near Berlin (within two hours); annual off-site for collaborative improvements; and perks such as bikes and paid childcare. You will work with diverse clients worldwide, including NGOs, enterprises, and public institutions.

OpenProject is seeking a Customer Support & Success Specialist to be the first point of contact for users, ensuring their success and satisfaction with our open-source project management software. You will handle customer inquiries via CRM and phone, explain product features and technical guidance, assist with billing questions, and tailor solutions to each user’s needs. You will monitor community questions, engage with users through forums and within the software, and collaborate with product, marketing, sales, and engineering to drive improvements. You will train and onboard customers, helping them configure OpenProject to fit their workflows. Requirements: fluent German (native or professional) and English; French is a plus; 2+ years in a tech company helpdesk/support role; experience with ticketing systems; strong communication and active listening skills; a genuine commitment to delivering exceptional service; passion for open-source software; comfortable working in a remote-first team with high autonomy. Perks include remote work within a time zone near Berlin (within two hours); annual off-site for collaborative improvements; and perks such as bikes and paid childcare. You will work with diverse clients worldwide, including NGOs, enterprises, and public institutions.