We turn SIDES customers into enthusiastic customers! You will be part of a stable team where our customers are supported with technical and general questions by you and your colleagues. You are the first point of contact for new and existing customers and answer their inquiries via phone, email, chat and other channels. Of course you will be onboarded to this role. You provide information, resolve customer issues promptly, and stay calm under pressure. More complex inquiries are escalated to internal subject matter teams. You document customer interactions and solutions clearly and precisely. You contribute to the continuous improvement of SIDES' customer support processes.

Your profile What you bring to our team: We’re excited if you already have experience in supporting and advising B2B customers, ideally in a SaaS company or similar environment. If not, you can also train in this area with us; your interest in the role matters. Experience in customer service, technical support or account management is a plus. You are solution-oriented and stay calm in dynamic situations. You are customer-focused and have a sense for your customers’ pr

We turn SIDES customers into enthusiastic customers! You will be part of a stable team where our customers are supported with technical and general questions by you and your colleagues. You are the first point of contact for new and existing customers and answer their inquiries via phone, email, chat and other channels. Of course you will be onboarded to this role. You provide information, resolve customer issues promptly, and stay calm under pressure. More complex inquiries are escalated to internal subject matter teams. You document customer interactions and solutions clearly and precisely. You contribute to the continuous improvement of SIDES' customer support processes.

Your profile What you bring to our team: We’re excited if you already have experience in supporting and advising B2B customers, ideally in a SaaS company or similar environment. If not, you can also train in this area with us; your interest in the role matters. Experience in customer service, technical support or account management is a plus. You are solution-oriented and stay calm in dynamic situations. You are customer-focused and have a sense for your customers’ pr