£42,000 – £45,000 + variable (15% of base OTE). About WorkBuzz WorkBuzz was founded in 2018, has raised £12.5m in funding and serves 400 clients, including iconic brands like Five Guys, Butlins and Virgin. Our mission is to lead a new era of employee listening: AI-first, beyond surveys, and turning employee voice into competitive advantage. Our AI-powered platform makes it easy for mid- and large-sized companies to gather real-time employee feedback and uncover what truly matters. Our new AI-native product Dialogue expands operational listening, putting employee listening in the hands of operational leaders where decisions are made and change actually happens. Trusted across industries, we combine smart technology with a human approach to help leaders make better decisions, faster. We’re growing fast and looking for mission-driven people to join us. The Role We believe that great client experiences are the foundation of long-term success. As a Customer Success Manager, you’ll own a portfolio of mid-market accounts (roughly £15k–£25k ARR) end to end, from onboarding through to renewal. You’ll act as a trusted advisor, helping clients get real value from WorkBuzz, from initial onboarding through ongoing adoption. This is an individual contributor CSM role, so you’ll take on more complex mid-market accounts, work with greater independence and contribute to how the wider Client Success team operates, including

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Jobs at WorkBuzz

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About the role

Hours: Full time. Reporting to: Head of Customer Success.

Salary

£42,000 – £45,000 + variable (15% of base OTE). About WorkBuzz WorkBuzz was founded in 2018, has raised £12.5m in funding and serves 400 clients, including iconic brands like Five Guys, Butlins and Virgin. Our mission is to lead a new era of employee listening: AI-first, beyond surveys, and turning employee voice into competitive advantage. Our AI-powered platform makes it easy for mid- and large-sized companies to gather real-time employee feedback and uncover what truly matters. Our new AI-native product Dialogue expands operational listening, putting employee listening in the hands of operational leaders where decisions are made and change actually happens. Trusted across industries, we combine smart technology with a human approach to help leaders make better decisions, faster. We’re growing fast and looking for mission-driven people to join us. The Role We believe that great client experiences are the foundation of long-term success. As a Customer Success Manager, you’ll own a portfolio of mid-market accounts (roughly £15k–£25k ARR) end to end, from onboarding through to renewal. You’ll act as a trusted advisor, helping clients get real value from WorkBuzz, from initial onboarding through ongoing adoption. This is an individual contributor CSM role, so you’ll take on more complex mid-market accounts, work with greater independence and contribute to how the wider Client Success team operates, including