Triptease is seeking a remote Customer Success Manager to join our global CS team and oversee a portfolio of mid-market hotel accounts in the EMEA region from Portugal. This remote role is based in Portugal. As a Customer Success Manager, you will own a portfolio of approximately 25–35 hotel accounts, serving as the primary advisor to ensure platform success, achieve client goals, and secure long-term relationships. You will be a strategic partner beyond support, helping hoteliers improve their digital guest experience, increase direct bookings, and maximize revenue. You will turn platform data into actionable insights, demonstrate value, and drive improvements. You will manage the commercial lifecycle of each relationship, converting trials into long-term contracts, identifying expansion opportunities, and leading renewal conversations and negotiations. You will build real relationships with hotel marketing managers and GMs, and collaborate with internal teams (Product, Sales, Engineering) to deliver what clients need. You will share best practices, lead training, gather feedback, and advocate for hotels internally. You will represent Triptease to clients at events, webinars, and within the hotelier community. Requirements include 2–3 years in Customer Success, Account Management, or a similar client-facing role in B2B SaaS, with a track record of owning a portfolio and renewals. Native-level English and Spanish are essential. You should be obsessed with automation, able to build templates and tools to automate repetitive tasks. You should be data fluent, able to analyze

Triptease is seeking a remote Customer Success Manager to join our global CS team and oversee a portfolio of mid-market hotel accounts in the EMEA region from Portugal. This remote role is based in Portugal. As a Customer Success Manager, you will own a portfolio of approximately 25–35 hotel accounts, serving as the primary advisor to ensure platform success, achieve client goals, and secure long-term relationships. You will be a strategic partner beyond support, helping hoteliers improve their digital guest experience, increase direct bookings, and maximize revenue. You will turn platform data into actionable insights, demonstrate value, and drive improvements. You will manage the commercial lifecycle of each relationship, converting trials into long-term contracts, identifying expansion opportunities, and leading renewal conversations and negotiations. You will build real relationships with hotel marketing managers and GMs, and collaborate with internal teams (Product, Sales, Engineering) to deliver what clients need. You will share best practices, lead training, gather feedback, and advocate for hotels internally. You will represent Triptease to clients at events, webinars, and within the hotelier community. Requirements include 2–3 years in Customer Success, Account Management, or a similar client-facing role in B2B SaaS, with a track record of owning a portfolio and renewals. Native-level English and Spanish are essential. You should be obsessed with automation, able to build templates and tools to automate repetitive tasks. You should be data fluent, able to analyze