Overview: TJM Labs is building AI-powered automation for pharmacy. We are seeking a Customer Success Manager to own the strategic relationship, value realization, retention, renewal, and expansion for a portfolio of TJM Labs customers in healthcare SaaS. This is not a routine check-in role or a scheduling role; our automation operates inside complex pharmacy workflows, so you will become deeply familiar with each customer's business, goals, automation, performance, and priorities, using data and conversations to ensure outcomes are achieved and value is realized.

What you’ll own: - Strategic Customer Relationships: Build trusted relationships across customer organizations, from pharmacists and operators to CEOs, COOs, CFOs; align stakeholders around success, lead strategic conversations and business reviews; connect TJM's performance to measurable business outcomes; maintain a clear view of customer priorities, health, risk, and opportunity; own significant escalations and coordinate internal response. - Value Realization & Bot Optimization: Understand each customer's automated workflows and the business outcomes they drive; review bot performance, usage, exceptions, and metrics; identify trends, underperformance, remaining manual work, and workflow changes; proactively identify opportunities customers may not have identified; partner with technical teams to prioritize opportunities to tune automation; demonstrate TJM's value. - Retention, Renewal & Expansion: Own renewal processes; maintain renewal strategy and forecast expansions; identify additional workflows, loca

Overview: TJM Labs is building AI-powered automation for pharmacy. We are seeking a Customer Success Manager to own the strategic relationship, value realization, retention, renewal, and expansion for a portfolio of TJM Labs customers in healthcare SaaS. This is not a routine check-in role or a scheduling role; our automation operates inside complex pharmacy workflows, so you will become deeply familiar with each customer's business, goals, automation, performance, and priorities, using data and conversations to ensure outcomes are achieved and value is realized.

What you’ll own: - Strategic Customer Relationships: Build trusted relationships across customer organizations, from pharmacists and operators to CEOs, COOs, CFOs; align stakeholders around success, lead strategic conversations and business reviews; connect TJM's performance to measurable business outcomes; maintain a clear view of customer priorities, health, risk, and opportunity; own significant escalations and coordinate internal response. - Value Realization & Bot Optimization: Understand each customer's automated workflows and the business outcomes they drive; review bot performance, usage, exceptions, and metrics; identify trends, underperformance, remaining manual work, and workflow changes; proactively identify opportunities customers may not have identified; partner with technical teams to prioritize opportunities to tune automation; demonstrate TJM's value. - Retention, Renewal & Expansion: Own renewal processes; maintain renewal strategy and forecast expansions; identify additional workflows, loca