What you'll do: - Own the Post-Sale Lifecycle: take customers live during the opening weeks of a paid pilot, then own their adoption, renewal, and expansion from there. - Run the Deployment: act as project manager across several concurrent accounts, maintaining timelines, owners, risks, and dependencies; surface deployment risks before they become delays. - Translate Messy Operations: learn how each customer operates across trading, logistics, finance, and compliance; translate those workflows into data models, business rules, approval steps, and product requirements. - Configure AI Workflows: tune our agents and automations alongside engineering, reasoning about where an agent belongs, where deterministic rules are safer, and where a human has to review. - Own Commercial Outcomes: define success criteria, demonstrate measurable value through pilots and renewals, lead executive reviews, and find expansion opportunities across new teams and workflows. - Build the Playbook: create onboarding templates, training materials, and internal tools that let future customers and future CSMs deploy faster.

Who yo

What you'll do: - Own the Post-Sale Lifecycle: take customers live during the opening weeks of a paid pilot, then own their adoption, renewal, and expansion from there. - Run the Deployment: act as project manager across several concurrent accounts, maintaining timelines, owners, risks, and dependencies; surface deployment risks before they become delays. - Translate Messy Operations: learn how each customer operates across trading, logistics, finance, and compliance; translate those workflows into data models, business rules, approval steps, and product requirements. - Configure AI Workflows: tune our agents and automations alongside engineering, reasoning about where an agent belongs, where deterministic rules are safer, and where a human has to review. - Own Commercial Outcomes: define success criteria, demonstrate measurable value through pilots and renewals, lead executive reviews, and find expansion opportunities across new teams and workflows. - Build the Playbook: create onboarding templates, training materials, and internal tools that let future customers and future CSMs deploy faster.

Who yo