Customer Success Manager

CommodityAI

HybridPosted July 26, 2026

About the role

CommodityAI is building the operating system for the global commodities industry, enabling real-time interpretation of trade data, reconciliation of physical movements, and flags for operational risks. We are a Y Combinator-backed company supported by top-tier investors, and we are expanding our customer team in San Francisco to take customers from signed agreement to production deployment, drive adoption across their operations, and turn learnings into repeatable processes.

Customer Success Manager

CommodityAI

HybridPosted July 26, 2026

About the role

CommodityAI is building the operating system for the global commodities industry, enabling real-time interpretation of trade data, reconciliation of physical movements, and flags for operational risks. We are a Y Combinator-backed company supported by top-tier investors, and we are expanding our customer team in San Francisco to take customers from signed agreement to production deployment, drive adoption across their operations, and turn learnings into repeatable processes.

What you'll do: - Own the Post-Sale Lifecycle: take customers live during the opening weeks of a paid pilot, then own their adoption, renewal, and expansion from there. - Run the Deployment: act as project manager across several concurrent accounts, maintaining timelines, owners, risks, and dependencies; surface deployment risks before they become delays. - Translate Messy Operations: learn how each customer operates across trading, logistics, finance, and compliance; translate those workflows into data models, business rules, approval steps, and product requirements. - Configure AI Workflows: tune our agents and automations alongside engineering, reasoning about where an agent belongs, where deterministic rules are safer, and where a human has to review. - Own Commercial Outcomes: define success criteria, demonstrate measurable value through pilots and renewals, lead executive reviews, and find expansion opportunities across new teams and workflows. - Build the Playbook: create onboarding templates, training materials, and internal tools that let future customers and future CSMs deploy faster.

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What you'll do: - Own the Post-Sale Lifecycle: take customers live during the opening weeks of a paid pilot, then own their adoption, renewal, and expansion from there. - Run the Deployment: act as project manager across several concurrent accounts, maintaining timelines, owners, risks, and dependencies; surface deployment risks before they become delays. - Translate Messy Operations: learn how each customer operates across trading, logistics, finance, and compliance; translate those workflows into data models, business rules, approval steps, and product requirements. - Configure AI Workflows: tune our agents and automations alongside engineering, reasoning about where an agent belongs, where deterministic rules are safer, and where a human has to review. - Own Commercial Outcomes: define success criteria, demonstrate measurable value through pilots and renewals, lead executive reviews, and find expansion opportunities across new teams and workflows. - Build the Playbook: create onboarding templates, training materials, and internal tools that let future customers and future CSMs deploy faster.