Based in Jeddah, Saudi Arabia, this hybrid role within Microsoft’s Customer Experience & Success (CE&S) team focuses on helping strategic enterprise customers maximize value from Microsoft cloud technologies. The Customer Success Account Manager (CSAM) collaborates with executive stakeholders, drives adoption of cloud solutions, and delivers successful outcomes by coordinating resources across Microsoft and partner teams. Responsibilities include developing and executing customer success plans aligned to business objectives, leading delivery programs, monitoring customer health, identifying risks, and providing strategic and technical guidance. Qualifications include a bachelor’s degree and 6+ years in customer success, solution delivery, consulting, program management, or related customer-facing roles with enterprise and cloud experience; preferred candidates have 10+ years of experience and hold cloud certifications (e.g., Microsoft Azure, Microsoft 365) and professional credentials (ITIL, PMP, Prosci, or equivalent).

Based in Jeddah, Saudi Arabia, this hybrid role within Microsoft’s Customer Experience & Success (CE&S) team focuses on helping strategic enterprise customers maximize value from Microsoft cloud technologies. The Customer Success Account Manager (CSAM) collaborates with executive stakeholders, drives adoption of cloud solutions, and delivers successful outcomes by coordinating resources across Microsoft and partner teams. Responsibilities include developing and executing customer success plans aligned to business objectives, leading delivery programs, monitoring customer health, identifying risks, and providing strategic and technical guidance. Qualifications include a bachelor’s degree and 6+ years in customer success, solution delivery, consulting, program management, or related customer-facing roles with enterprise and cloud experience; preferred candidates have 10+ years of experience and hold cloud certifications (e.g., Microsoft Azure, Microsoft 365) and professional credentials (ITIL, PMP, Prosci, or equivalent).