Amwell is seeking an experienced Customer Success Manager (CSM) to build strong relationships and manage projects across a book of business in the healthcare technology space. The CSM will leverage deep customer relationships, data insights, and knowledge of Amwell’s product and service offerings to maximize product adoption, achieve KPIs, and improve customer satisfaction and retention. Responsibilities include: proactively building relationships with customer contacts at all levels; measuring and aligning business goals with KPIs; coordinating with Account Directors for Executive Business Reviews; partnering with Implementation Managers during onboarding; guiding customers along the lifecycle to proficiency; advising on configuration, best practices, and new features; engaging stakeholders and providing tailored training; collaborating with internal teams to map future product adoption; maintaining CRM (Gainsight) to monitor health and risk; and acting as a central point of communication for escalations with the Customer Support team. Qualifications include a bachelor’s degree or equivalent, 4+ years in customer success in SaaS, experience in healthcare tech, excellent project management, a customer-first mindset, ability to communicate with diverse audiences, strong verbal and written skills, and proficiency with Gainsight and Salesforce preferred. This is a remote opportunity in the United States.

Amwell is seeking an experienced Customer Success Manager (CSM) to build strong relationships and manage projects across a book of business in the healthcare technology space. The CSM will leverage deep customer relationships, data insights, and knowledge of Amwell’s product and service offerings to maximize product adoption, achieve KPIs, and improve customer satisfaction and retention. Responsibilities include: proactively building relationships with customer contacts at all levels; measuring and aligning business goals with KPIs; coordinating with Account Directors for Executive Business Reviews; partnering with Implementation Managers during onboarding; guiding customers along the lifecycle to proficiency; advising on configuration, best practices, and new features; engaging stakeholders and providing tailored training; collaborating with internal teams to map future product adoption; maintaining CRM (Gainsight) to monitor health and risk; and acting as a central point of communication for escalations with the Customer Support team. Qualifications include a bachelor’s degree or equivalent, 4+ years in customer success in SaaS, experience in healthcare tech, excellent project management, a customer-first mindset, ability to communicate with diverse audiences, strong verbal and written skills, and proficiency with Gainsight and Salesforce preferred. This is a remote opportunity in the United States.