Customer Success Manager (Remote) – United States

Overview Conga is seeking a Customer Success Manager to own a portfolio of Enterprise accounts and serve as the primary relationship steward between customers and Conga. Working with the aligned Sales counterpart, you will develop proactive, outcome-driven strategies that deliver measurable value—driving retention, expansion, and pipeline.

What you’ll do - Build and execute SMART success plans with each Enterprise account, aligning outcomes with the customer’s business goals. - Proactively identify expansion opportunities; collaborate with Sales to co-create and implement plans that drive renewal and revenue growth. - Monitor engagement, adoption, stakeholder changes, and friction; develop mitigation plans in partnership with the account team. - Translate complex Conga product capabilities into clear business value for executives and end users. - Communicate clearly, listen effectively, and build trust across cross-functional teams (Sales, Renewal Management, Professional Services/Partner team, Support, Product). - Manage a book of 15+ accounts with a focus on retention and growth; coordinate with internal teams to avoid gaps.

Customer Success Manager (Remote) – United States

Overview Conga is seeking a Customer Success Manager to own a portfolio of Enterprise accounts and serve as the primary relationship steward between customers and Conga. Working with the aligned Sales counterpart, you will develop proactive, outcome-driven strategies that deliver measurable value—driving retention, expansion, and pipeline.

What you’ll do - Build and execute SMART success plans with each Enterprise account, aligning outcomes with the customer’s business goals. - Proactively identify expansion opportunities; collaborate with Sales to co-create and implement plans that drive renewal and revenue growth. - Monitor engagement, adoption, stakeholder changes, and friction; develop mitigation plans in partnership with the account team. - Translate complex Conga product capabilities into clear business value for executives and end users. - Communicate clearly, listen effectively, and build trust across cross-functional teams (Sales, Renewal Management, Professional Services/Partner team, Support, Product). - Manage a book of 15+ accounts with a focus on retention and growth; coordinate with internal teams to avoid gaps.