Arvato, a global leading 3PL provider in Supply Chain Management and E-Commerce, is hiring for a Team Lead IT Support in Gütersloh. With 20,000 employees across more than 100 locations, we focus on Consumer Products, Tech, Healthcare, Automotive and Publishing. You will work in a collaborative, respectful, and curious environment where you can grow, contribute ideas, and make an impact. As Team Lead IT Support, you will take responsibility for a growing, cross-site team of 18 onsite and service desk staff in an international setting, driving clarity, collaboration, and the transition to a modern, future-oriented support organization. Responsibilities include leadership and team development (technical and disciplinary), ensuring stable 1st- and 2nd-level support processes, meeting SLAs and quality standards, participating in Major Incident Management, coordinating with international IT units, business areas, and external service providers, and analyzing KPIs and ticket trends to derive optimization actions. Qualifications include several years of leadership experience in IT service and strong leadership qualities to develop and guide teams, solid IT service knowledge (ITIL background preferred) and experience in Service Desk or similar structures, excellent German and good English skills, and the ability to work in an international service operation with occasional travel to support cross-location teams. We offer ArvatoCare benefits, career development opportunities, and a culture that values diversity and open communication. Please apply via our online portal.

Arvato, a global leading 3PL provider in Supply Chain Management and E-Commerce, is hiring for a Team Lead IT Support in Gütersloh. With 20,000 employees across more than 100 locations, we focus on Consumer Products, Tech, Healthcare, Automotive and Publishing. You will work in a collaborative, respectful, and curious environment where you can grow, contribute ideas, and make an impact. As Team Lead IT Support, you will take responsibility for a growing, cross-site team of 18 onsite and service desk staff in an international setting, driving clarity, collaboration, and the transition to a modern, future-oriented support organization. Responsibilities include leadership and team development (technical and disciplinary), ensuring stable 1st- and 2nd-level support processes, meeting SLAs and quality standards, participating in Major Incident Management, coordinating with international IT units, business areas, and external service providers, and analyzing KPIs and ticket trends to derive optimization actions. Qualifications include several years of leadership experience in IT service and strong leadership qualities to develop and guide teams, solid IT service knowledge (ITIL background preferred) and experience in Service Desk or similar structures, excellent German and good English skills, and the ability to work in an international service operation with occasional travel to support cross-location teams. We offer ArvatoCare benefits, career development opportunities, and a culture that values diversity and open communication. Please apply via our online portal.