Key responsibilities: - Demonstrate commitment to delivering exceptional guest experiences and drive company initiatives to increase revenue, reduce costs, and boost guest and staff satisfaction. - Train associates on brand standards and performance expectations; ensure policy compliance. - Monitor guest balances and refund processing; oversee inventory and purchasing within budget and approved vendors. - Assist in maximizing revenue and GOP to meet or exceed EBITDA targets. - Serve as first point of contact for guest service issues; escalate to GM as needed. - Promote professional service culture and treat guests and associates with respect. - Instill 100% guest satisfaction objective among hourly staff. - Support sales-related activities to increase occupancy; enter leads; assist GM with local outreach, telemarketing and related efforts. - Provide front desk, housekeeping or other back-up coverage as needed to maintain hotel operations. - Inspect guest rooms; monitor social media for timely responses; perform quality checks as needed.

Qualifications: - Prior hotel experience required. - High School Diploma or GED; or 1-3 months related experience and/or training; o

Key responsibilities: - Demonstrate commitment to delivering exceptional guest experiences and drive company initiatives to increase revenue, reduce costs, and boost guest and staff satisfaction. - Train associates on brand standards and performance expectations; ensure policy compliance. - Monitor guest balances and refund processing; oversee inventory and purchasing within budget and approved vendors. - Assist in maximizing revenue and GOP to meet or exceed EBITDA targets. - Serve as first point of contact for guest service issues; escalate to GM as needed. - Promote professional service culture and treat guests and associates with respect. - Instill 100% guest satisfaction objective among hourly staff. - Support sales-related activities to increase occupancy; enter leads; assist GM with local outreach, telemarketing and related efforts. - Provide front desk, housekeeping or other back-up coverage as needed to maintain hotel operations. - Inspect guest rooms; monitor social media for timely responses; perform quality checks as needed.

Qualifications: - Prior hotel experience required. - High School Diploma or GED; or 1-3 months related experience and/or training; o