Zone & Company Software Consulting LLC
Zone & Company Software Consulting LLC
Zone & Company Software Consulting LLC is seeking a Systems & Support Engineer to join a remote-first, globally distributed IT team. The role provides frontline L1/L2 technical support for Windows and macOS, while helping manage and improve devices, accounts, and cloud infrastructure that keep the business running. You will be the primary IT support contact for the EMEA region, operating within a follow-the-sun model and collaborating with teams across APAC and the Americas to ensure seamless global coverage in a fast-paced SaaS environment.
Provide L1/L2 technical support to employees across Windows and macOS via ticketing systems, chat, and video calls. Own the lifecycle of EMEA support requests, ensuring timely resolution and smooth handovers with global IT teams. Manage onboarding/offboarding, device provisioning, access management, and equipment recovery. Manage corporate endpoints using Microsoft Intune and Jamf. Administer identity and collaboration platforms including Okta, Entra ID, Google Workspace, Microsoft 365, and Slack. Support and maintain cloud infrastructure on AWS and Azure. Build automation scripts and self-service workflows to improve operational efficiency. Manage IT hardware, software licensing, asset tracking, procurement, and global shipping logistics. Partner with Security and Compliance on vulnerability management, endpoint security, access governance, and audit readiness. Monitor systems, troubleshoot recurring issues, and implement long-term improvements. Create and maintain technical documentation and internal knowledge resou
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Zone & Company Software Consulting LLC is seeking a Systems & Support Engineer to join a remote-first, globally distributed IT team. The role provides frontline L1/L2 technical support for Windows and macOS, while helping manage and improve devices, accounts, and cloud infrastructure that keep the business running. You will be the primary IT support contact for the EMEA region, operating within a follow-the-sun model and collaborating with teams across APAC and the Americas to ensure seamless global coverage in a fast-paced SaaS environment.
Provide L1/L2 technical support to employees across Windows and macOS via ticketing systems, chat, and video calls. Own the lifecycle of EMEA support requests, ensuring timely resolution and smooth handovers with global IT teams. Manage onboarding/offboarding, device provisioning, access management, and equipment recovery. Manage corporate endpoints using Microsoft Intune and Jamf. Administer identity and collaboration platforms including Okta, Entra ID, Google Workspace, Microsoft 365, and Slack. Support and maintain cloud infrastructure on AWS and Azure. Build automation scripts and self-service workflows to improve operational efficiency. Manage IT hardware, software licensing, asset tracking, procurement, and global shipping logistics. Partner with Security and Compliance on vulnerability management, endpoint security, access governance, and audit readiness. Monitor systems, troubleshoot recurring issues, and implement long-term improvements. Create and maintain technical documentation and internal knowledge resou
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Based on: Systems & Support Engineer
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