Software Engineer

Hippo

HybridPosted July 26, 2026

About the role

Hippo is building effortless and trusted customer experiences powered by AI, and this role sits at the center of that effort. Based in Austin, Texas (hybrid), you'll join as a Backend Software Engineer building integrations that power AI voice, chat, and email agents, connecting conversational AI platforms to Hippo's infrastructure. The work touches live customer interactions such as policy verification, filing a claim, or routing to the right team. This is not a maintenance role; we are actively shipping new agent capabilities and innovating on the insurance lifecycle with AI. You will work with external AI vendors, own integrations across a growing multi-system stack, and grow into a partner in how Hippo thinks about AI implementation.

Software Engineer

Hippo

HybridPosted July 26, 2026

About the role

Hippo is building effortless and trusted customer experiences powered by AI, and this role sits at the center of that effort. Based in Austin, Texas (hybrid), you'll join as a Backend Software Engineer building integrations that power AI voice, chat, and email agents, connecting conversational AI platforms to Hippo's infrastructure. The work touches live customer interactions such as policy verification, filing a claim, or routing to the right team. This is not a maintenance role; we are actively shipping new agent capabilities and innovating on the insurance lifecycle with AI. You will work with external AI vendors, own integrations across a growing multi-system stack, and grow into a partner in how Hippo thinks about AI implementation.

What You'll Do - Build and extend AI agent capabilities across service, claims, and operations on industry-leading conversational AI platforms - Develop and maintain APIs that connect AI vendors to Salesforce, Snapsheet, NICE, and Auth0 - Participate in vendor evaluation spikes—build proofs-of-concept, document findings, and contribute to go/no-go decisions on new platforms - Build data export pipelines from AI vendor platforms into the data warehouse, designed with downstream analytics consumption in mind - Instrument your integrations with meaningful metrics and contribute to cost-to-serve reporting - Contribute to go-live operations: routing configuration, traffic management, and fallback validation - Participate in OnCall rotation for incidents during US business hours - Grow under the mentorship of senior and staff engineers you colla

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What You'll Do - Build and extend AI agent capabilities across service, claims, and operations on industry-leading conversational AI platforms - Develop and maintain APIs that connect AI vendors to Salesforce, Snapsheet, NICE, and Auth0 - Participate in vendor evaluation spikes—build proofs-of-concept, document findings, and contribute to go/no-go decisions on new platforms - Build data export pipelines from AI vendor platforms into the data warehouse, designed with downstream analytics consumption in mind - Instrument your integrations with meaningful metrics and contribute to cost-to-serve reporting - Contribute to go-live operations: routing configuration, traffic management, and fallback validation - Participate in OnCall rotation for incidents during US business hours - Grow under the mentorship of senior and staff engineers you colla