Responsibilities

• Serve as the primary point of accountability for service delivery across a multi-client portfolio
• Facilitate new client onboarding, knowledge transfer, and ongoing support model definition
• Manage client dashboards, budget models, and executive-facing communications
• Monitor and manage ticket resolution quality, escalations, SLAs, and milestone targets
• Support instance strategy, quarterly update impacts, and migration planning
• Define and maintain project and support scope in partnership with delivery teams
• Act as a Trusted Advisor who connects client business priorities to our service offerings
• Lead strategic planning sessions and executive business reviews with measurable follow-through
• Build and maintain relationships with business administrators, sponsors, and SMEs
• Proactively monitor client health and intervene early to prevent satisfaction risk
• Translate client needs into actionable delivery plans and internal resource alignment
• Escalate and advocate on behalf of clients with a bias toward resolution
• Identify and surface upsell and cross-sell opportunities from within the client portfolio
• Partner with Sales and Transfor

Responsibilities

• Serve as the primary point of accountability for service delivery across a multi-client portfolio
• Facilitate new client onboarding, knowledge transfer, and ongoing support model definition
• Manage client dashboards, budget models, and executive-facing communications
• Monitor and manage ticket resolution quality, escalations, SLAs, and milestone targets
• Support instance strategy, quarterly update impacts, and migration planning
• Define and maintain project and support scope in partnership with delivery teams
• Act as a Trusted Advisor who connects client business priorities to our service offerings
• Lead strategic planning sessions and executive business reviews with measurable follow-through
• Build and maintain relationships with business administrators, sponsors, and SMEs
• Proactively monitor client health and intervene early to prevent satisfaction risk
• Translate client needs into actionable delivery plans and internal resource alignment
• Escalate and advocate on behalf of clients with a bias toward resolution
• Identify and surface upsell and cross-sell opportunities from within the client portfolio
• Partner with Sales and Transfor

Legal

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Legal

• Privacy
• Terms
• Cookies