Senior Strategic Customer Success Manager in the Strategic Segment at Atlassian. The Customer Success Manager helps customers realize value from Atlassian investments by delivering scalable methodologies that support product adoption, solution expansion, and long-term growth of customer users. You will build trusted advisor relationships with customers at the C-suite and executive level, guide complex enterprise accounts through adoption journeys, and deliver value realization through proactive and programmatic customer engagement. You will work across multiple products and solution areas, collaborating with customer teams, the Account Team, and partners to develop and execute Customer Success Plans, regular check-ins, quarterly business reviews (QBRs), and strategic planning sessions. You will navigate complex implementations with multiple partners globally to meet enterprise needs, maintain up-to-date knowledge of Jira and Confluence use cases, and articulate relevant features to customers. You will drive early and sustained product adoption, expand customer footprint, and mitigate churn in collaboration with your account team. You will act as the Voice of the Customer, providing internal feedback to help Atlassian better serve strategic customers. Qualifications include 8-10+ years in Customer Success or account management with a track record of managing strategic, enterprise SaaS portfolios (roughly 15 accounts), experience using Success Plans, Gainsight (or similar CRM), Salesforce, and BI tools such as Tableau. The role is based in Munich, Germany, and offered on a hy

Senior Strategic Customer Success Manager in the Strategic Segment at Atlassian. The Customer Success Manager helps customers realize value from Atlassian investments by delivering scalable methodologies that support product adoption, solution expansion, and long-term growth of customer users. You will build trusted advisor relationships with customers at the C-suite and executive level, guide complex enterprise accounts through adoption journeys, and deliver value realization through proactive and programmatic customer engagement. You will work across multiple products and solution areas, collaborating with customer teams, the Account Team, and partners to develop and execute Customer Success Plans, regular check-ins, quarterly business reviews (QBRs), and strategic planning sessions. You will navigate complex implementations with multiple partners globally to meet enterprise needs, maintain up-to-date knowledge of Jira and Confluence use cases, and articulate relevant features to customers. You will drive early and sustained product adoption, expand customer footprint, and mitigate churn in collaboration with your account team. You will act as the Voice of the Customer, providing internal feedback to help Atlassian better serve strategic customers. Qualifications include 8-10+ years in Customer Success or account management with a track record of managing strategic, enterprise SaaS portfolios (roughly 15 accounts), experience using Success Plans, Gainsight (or similar CRM), Salesforce, and BI tools such as Tableau. The role is based in Munich, Germany, and offered on a hy