Role Overview: As a Customer Success Manager at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle of a customer account portfolio, ensuring customers deeply integrate Strategy's cloud-native architecture, Mosaic semantic layer, and AI-powered analytics capabilities into their core technology stack. Your goal is to drive measurable business value and Net Revenue Retention by ensuring the platform is technically optimized, strategically adopted, and commercially positioned to expand. Location and Hybrid Arrangement: Location New York, NY. Candidates must reside in the New York metropolitan area and be able to commute to the New York office as needed. The role is hybrid with offices as required. Key Responsibilities: Act as the lead technical advisor for accounts, guiding customers through cloud-native architectures Mosaic implementations and AI-driven analytics workflows; lead quarterly business reviews with stakeholders; translate executive requirements into value realization plans; develop and execute customer roadmaps; monitor account health and adoption; collaborate with engineering to influence product roadmaps; support renewals and expansion; build referenceable customers. Technical Enablement and Adoption: Lead technical configuration and integration to accelerate value; conduct technical demonstrations and office hours for engineering and data teams; monitor telemetry to identify bottlenecks and adoption gaps; track engagement and platf

Role Overview: As a Customer Success Manager at Strategy, you will serve as the primary bridge between our enterprise customers and Strategy's engineering, product, and go-to-market teams. You will own the full post-sales lifecycle of a customer account portfolio, ensuring customers deeply integrate Strategy's cloud-native architecture, Mosaic semantic layer, and AI-powered analytics capabilities into their core technology stack. Your goal is to drive measurable business value and Net Revenue Retention by ensuring the platform is technically optimized, strategically adopted, and commercially positioned to expand. Location and Hybrid Arrangement: Location New York, NY. Candidates must reside in the New York metropolitan area and be able to commute to the New York office as needed. The role is hybrid with offices as required. Key Responsibilities: Act as the lead technical advisor for accounts, guiding customers through cloud-native architectures Mosaic implementations and AI-driven analytics workflows; lead quarterly business reviews with stakeholders; translate executive requirements into value realization plans; develop and execute customer roadmaps; monitor account health and adoption; collaborate with engineering to influence product roadmaps; support renewals and expansion; build referenceable customers. Technical Enablement and Adoption: Lead technical configuration and integration to accelerate value; conduct technical demonstrations and office hours for engineering and data teams; monitor telemetry to identify bottlenecks and adoption gaps; track engagement and platf