Overview: Najar is building a leading procurement solution in France and Europe. As a Senior Customer Success Manager, you will own a focused portfolio of high-value Enterprise accounts where the stakes are high and the stakeholder map is complex. The role centers on deep, strategic partnerships, high-quality advisory, and positioning Najar as an indispensable partner in how the client runs procurement. What you’ll own: Strategic account management: own a portfolio of Enterprise accounts with high ARR exposure; build and execute tailored account strategies; act as a trusted advisor to C-level stakeholders; proactively align with clients’ procurement calendars. Retention & renewal: manage complex renewals end-to-end, including commercial negotiations; detect churn risks early and design proactive mitigations. Value architecture: translate savings and outcomes into must-have procurement capabilities; anchor Najar into clients’ procurement operations (compliance, spend visibility, process automation, governance); quantify financial impact for executives; coordinate the CSM + Procurement Expert to deliver on high-stakes accounts. Expansion: drive portfolio growth, create business cases for feature adoption, and collaborate with Sales on strategic opportunities. Internal leadership: align cross-functional teams (Product, Procurement, Sales, Marketing); contribute to escalation frameworks, playbooks, and standards; provide structured product feedback that informs the roadmap. Preferred experience: 7+ years in a CSM or strategic accounts role in SaaS B2B with enterprise exposure.

Overview: Najar is building a leading procurement solution in France and Europe. As a Senior Customer Success Manager, you will own a focused portfolio of high-value Enterprise accounts where the stakes are high and the stakeholder map is complex. The role centers on deep, strategic partnerships, high-quality advisory, and positioning Najar as an indispensable partner in how the client runs procurement. What you’ll own: Strategic account management: own a portfolio of Enterprise accounts with high ARR exposure; build and execute tailored account strategies; act as a trusted advisor to C-level stakeholders; proactively align with clients’ procurement calendars. Retention & renewal: manage complex renewals end-to-end, including commercial negotiations; detect churn risks early and design proactive mitigations. Value architecture: translate savings and outcomes into must-have procurement capabilities; anchor Najar into clients’ procurement operations (compliance, spend visibility, process automation, governance); quantify financial impact for executives; coordinate the CSM + Procurement Expert to deliver on high-stakes accounts. Expansion: drive portfolio growth, create business cases for feature adoption, and collaborate with Sales on strategic opportunities. Internal leadership: align cross-functional teams (Product, Procurement, Sales, Marketing); contribute to escalation frameworks, playbooks, and standards; provide structured product feedback that informs the roadmap. Preferred experience: 7+ years in a CSM or strategic accounts role in SaaS B2B with enterprise exposure.