Senior Cloud Engineer - Voice Network
On-sitePosted July 31, 2026
About the role
Sprinklr is seeking a Senior Cloud Engineer to design, implement, and troubleshoot SIP signaling and RTP media flows for VoiceConnect's global communications platform. You will manage carrier interconnections, SIP trunks, telecom routing, Session Border Controllers (SBCs), and related voice infrastructure. Analyze and optimize voice quality metrics such as MOS, latency, jitter, and packet loss to ensure superior customer experience.
Responsibilities
Qualifications:
- Design and support enterprise connectivity solutions including IPSec VPNs, Site-to-Site VPNs, ExpressRoute, Direct Connect, private connectivity, and BYOC integrations.
- Partner with enterprise customers during onboarding, migration, troubleshooting, and escalation.
- Conduct network readiness assessments, architecture reviews, and customer connectivity workshops.
- Design and operate highly available network architectures across AWS and Azure.
- Support global multi-region infrastructure, capacity planning, scalability, and expansion into new cloud regions and carrier networks.
- Design and implement High Availability (HA) and Disaster Recovery (DR) networking strategies.
- Participate in incident response, root-cause analysis, failover testing, and operational improvement initiatives.
- Automate provisioning, configuration management, routing updates, and VPN onboarding using Infrastructure-as-Code.
- Develop reusable automation and integrate network operations into CI/CD and platform engineering workflows.
- 3–5 years in Cloud Networking, Telecommunications, Network Engineering, or related roles.
- Stron
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