Sales Manager at Michaels in Southlake, Texas (on-site) leads a high-performing store team, drives sales results, and delivers an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and daily store performance. Responsibilities include leading adherence to SOPs and company programs to ensure compliance with applicable laws, modeling and coaching the Customer Experience and the ART of Selling to improve conversion and customer satisfaction, and providing Manager-on-Duty coverage to maintain floor leadership and operational continuity. The Sales Manager manages POS and Self-Checkout operations, supports smooth transactions, and oversees in-store programs and events such as balloons and birthday parties. They promote and enroll customers in the Loyalty Rewards Program, champion extended services, and drive sales and operational excellence across departments (including Knit & Sew Shop) with oversight of related experiences. They ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service. The role supports Custom Framing operations with customer consultations, and trains and develops team members through structured onboarding and ongoing coaching. They partner with Asset Protection to reduce shrink and maintain safe, compliant operations. Minimum 3+ years retail leadership experience preferred. This on-site role requires the ability to work nights and weekends and to stand for extended periods.

Sales Manager at Michaels in Southlake, Texas (on-site) leads a high-performing store team, drives sales results, and delivers an engaging customer experience. This role oversees front-end and service operations, ensuring consistent execution of selling behaviors, brand standards, and daily store performance. Responsibilities include leading adherence to SOPs and company programs to ensure compliance with applicable laws, modeling and coaching the Customer Experience and the ART of Selling to improve conversion and customer satisfaction, and providing Manager-on-Duty coverage to maintain floor leadership and operational continuity. The Sales Manager manages POS and Self-Checkout operations, supports smooth transactions, and oversees in-store programs and events such as balloons and birthday parties. They promote and enroll customers in the Loyalty Rewards Program, champion extended services, and drive sales and operational excellence across departments (including Knit & Sew Shop) with oversight of related experiences. They ensure efficient execution of BOPIS and Same Day Delivery, delivering timely order fulfillment and strong omni-channel service. The role supports Custom Framing operations with customer consultations, and trains and develops team members through structured onboarding and ongoing coaching. They partner with Asset Protection to reduce shrink and maintain safe, compliant operations. Minimum 3+ years retail leadership experience preferred. This on-site role requires the ability to work nights and weekends and to stand for extended periods.