Ecowaste Solutions is seeking a Retention Account Manager for the South Region in Bossier City, Louisiana. This role manages a designated book of business with a primary focus on customer retention, service agreement renewals, and reducing attrition. The Retention Account Manager serves as the primary point of contact for customers considering cancellation, identifies root causes of dissatisfaction, and implements retention strategies to preserve long-term business relationships. Responsibilities include maintaining current service agreements, renewing contracts, and identifying opportunities to expand existing customer relationships through additional products and services. This role collaborates with Operations, Customer Service, Sales, and other internal departments to resolve customer concerns and improve overall satisfaction. Proficiency with Salesforce CRM is required to document interactions, manage accounts, and schedule follow-ups. The successful candidate will travel occasionally for customer meetings and company events and work primarily in an office setting. Minimum qualifications include a high school diploma (associate's or bachelor's degree preferred), at least one year of relevant experience, strong communication and negotiation skills, and the ability to work independently with cross-functional teams. Experience in waste/environmental services or B2B account management is preferred. Ecowaste Solutions is an equal opportunity employer. As part of the application process, candidates may be asked to complete the Culture Index survey.

Ecowaste Solutions is seeking a Retention Account Manager for the South Region in Bossier City, Louisiana. This role manages a designated book of business with a primary focus on customer retention, service agreement renewals, and reducing attrition. The Retention Account Manager serves as the primary point of contact for customers considering cancellation, identifies root causes of dissatisfaction, and implements retention strategies to preserve long-term business relationships. Responsibilities include maintaining current service agreements, renewing contracts, and identifying opportunities to expand existing customer relationships through additional products and services. This role collaborates with Operations, Customer Service, Sales, and other internal departments to resolve customer concerns and improve overall satisfaction. Proficiency with Salesforce CRM is required to document interactions, manage accounts, and schedule follow-ups. The successful candidate will travel occasionally for customer meetings and company events and work primarily in an office setting. Minimum qualifications include a high school diploma (associate's or bachelor's degree preferred), at least one year of relevant experience, strong communication and negotiation skills, and the ability to work independently with cross-functional teams. Experience in waste/environmental services or B2B account management is preferred. Ecowaste Solutions is an equal opportunity employer. As part of the application process, candidates may be asked to complete the Culture Index survey.