Regional Customer Support Specialist at Natera — Remote in the United States. This position, known internally as a Territory Manager, supports Natera’s operations and provides world-class service to medical professionals, patients, and cross-functional teams. The role primarily involves working with customers and sales representatives to ensure a smooth ordering process and timely reporting of results, and requires the ability to work independently, multi-task, and apply critical thinking to resolve issues promptly. Responsibilities include promptly responding to inquiries, serving as the lead contact for accounts and Sales and documenting interactions, actions taken, and follow-ups; building rapport with accounts, patients, and Sales to resolve missing information quickly and meet turnaround targets; communicating delays and cancellations to customers and facilitating redraw of samples as needed; handling escalated issues via phone and electronic channels, researching root causes, and clearly communicating resolutions; maintaining familiarity with all oncology tests performed by Natera, including samples required, turnaround times, patient information, form completion, and required waivers; participating in special projects as needed; and handling PHI in accordance with privacy policies with access to PHI via paper and electronic systems. Qualifications include a two-year degree and/or 2-5 years of related experience (undergraduate degree preferred); resourcefulness and efficiency in balancing multiple client needs and stakeholders; HIPAA/PHI privacy, general policies, and

Regional Customer Support Specialist at Natera — Remote in the United States. This position, known internally as a Territory Manager, supports Natera’s operations and provides world-class service to medical professionals, patients, and cross-functional teams. The role primarily involves working with customers and sales representatives to ensure a smooth ordering process and timely reporting of results, and requires the ability to work independently, multi-task, and apply critical thinking to resolve issues promptly. Responsibilities include promptly responding to inquiries, serving as the lead contact for accounts and Sales and documenting interactions, actions taken, and follow-ups; building rapport with accounts, patients, and Sales to resolve missing information quickly and meet turnaround targets; communicating delays and cancellations to customers and facilitating redraw of samples as needed; handling escalated issues via phone and electronic channels, researching root causes, and clearly communicating resolutions; maintaining familiarity with all oncology tests performed by Natera, including samples required, turnaround times, patient information, form completion, and required waivers; participating in special projects as needed; and handling PHI in accordance with privacy policies with access to PHI via paper and electronic systems. Qualifications include a two-year degree and/or 2-5 years of related experience (undergraduate degree preferred); resourcefulness and efficiency in balancing multiple client needs and stakeholders; HIPAA/PHI privacy, general policies, and