Etihad Airways is seeking a Product Manager to define and deliver Guest 360 capabilities with a strong focus on journey orchestration, customer data activation, and omnichannel personalization. You will own the product lifecycle—from strategy and roadmap to delivery—enabling real-time, data-driven customer experiences across all touchpoints. Responsibilities include defining and delivering the Guest 360 strategy and priorities, owning journey orchestration capabilities across platforms (e.g., Adobe Journey Optimizer or similar), designing and optimizing omnichannel journeys (segmentation, triggers, decisioning, personalization), translating customer data from CRM, bookings, and loyalty programs into actionable use cases and activation strategies, and partnering with data, engineering, CX, and marketing teams to ensure end-to-end delivery. You will drive data-driven decision making using analytics to improve engagement and conversion, collaborate with other Product Managers for alignment across Guest 360 and adjacent platforms, and identify new use cases, capabilities, and innovation opportunities. Qualifications include 7+ years of product management experience on digital/data platforms, strong experience with journey orchestration platforms (Adobe Journey Optimizer, Adobe Campaign, FirstHive, Braze, etc.), solid understanding of Customer 360 / CDP, personalization, and omnichannel engagement; hands-on experience with customer data sets (CRM, bookings, loyalty); a proven track record in product lifecycle management and roadmap ownership; strong stakeholder management, commu

Etihad Airways is seeking a Product Manager to define and deliver Guest 360 capabilities with a strong focus on journey orchestration, customer data activation, and omnichannel personalization. You will own the product lifecycle—from strategy and roadmap to delivery—enabling real-time, data-driven customer experiences across all touchpoints. Responsibilities include defining and delivering the Guest 360 strategy and priorities, owning journey orchestration capabilities across platforms (e.g., Adobe Journey Optimizer or similar), designing and optimizing omnichannel journeys (segmentation, triggers, decisioning, personalization), translating customer data from CRM, bookings, and loyalty programs into actionable use cases and activation strategies, and partnering with data, engineering, CX, and marketing teams to ensure end-to-end delivery. You will drive data-driven decision making using analytics to improve engagement and conversion, collaborate with other Product Managers for alignment across Guest 360 and adjacent platforms, and identify new use cases, capabilities, and innovation opportunities. Qualifications include 7+ years of product management experience on digital/data platforms, strong experience with journey orchestration platforms (Adobe Journey Optimizer, Adobe Campaign, FirstHive, Braze, etc.), solid understanding of Customer 360 / CDP, personalization, and omnichannel engagement; hands-on experience with customer data sets (CRM, bookings, loyalty); a proven track record in product lifecycle management and roadmap ownership; strong stakeholder management, commu