Hybrid On-Call Customer Support Consultant for Tieto Banktech Defence Centre, responsible for handling and following up on cases related to financial crime prevention for end customers. Working with other consultants, the role ensures high quality and efficiency in daily operations. Reports to the department head and focuses on delivering first-class customer service.

Responsibilities

Who you are: We offer: Additional Information:

Handle cases in our systems and in customers' systems.
Contribute to continuous improvement and development of case management processes.
Maintain customer contact through channels such as phone and SMS.
Develop and maintain department routines.
Collaborate in cross-functional teams.
Test new solutions.
Fluent in Norwegian and English, spoken and written.
You have orderly personal financial affairs (credit check will be conducted).
You are positive, proactive and motivated to take on new challenges.
You have high work ethic and take initiative.
You are committed to delivering high-quality work.
You have strong communication and collaboration skills.
You work well independently and as part of a team.
An exciting and dynamic work environment.
A team of capable colleagues who support one another.
Good opportunities for professional and personal development.
Training through our internal academy.
Diversity, equity, and inclusion are important to Tieto. We encourage applicants of all backgrounds, genders, and walks of life to join our team. Our commitment to openness, trust, and diversity is central to our missi

About the role

Hybrid On-Call Customer Support Consultant for Tieto Banktech Defence Centre, responsible for handling and following up on cases related to financial crime prevention for end customers. Working with other consultants, the role ensures high quality and efficiency in daily operations. Reports to the department head and focuses on delivering first-class customer service.

Responsibilities

Who you are: We offer: Additional Information:

Handle cases in our systems and in customers' systems.
Contribute to continuous improvement and development of case management processes.
Maintain customer contact through channels such as phone and SMS.
Develop and maintain department routines.
Collaborate in cross-functional teams.
Test new solutions.
Fluent in Norwegian and English, spoken and written.
You have orderly personal financial affairs (credit check will be conducted).
You are positive, proactive and motivated to take on new challenges.
You have high work ethic and take initiative.
You are committed to delivering high-quality work.
You have strong communication and collaboration skills.
You work well independently and as part of a team.
An exciting and dynamic work environment.
A team of capable colleagues who support one another.
Good opportunities for professional and personal development.
Training through our internal academy.
Diversity, equity, and inclusion are important to Tieto. We encourage applicants of all backgrounds, genders, and walks of life to join our team. Our commitment to openness, trust, and diversity is central to our missi