Member Team Lead

Sam's Club

On-sitePosted July 27, 2026

About the role

Member Team Lead at Sam's Club, Pittsburgh, PA, oversees front-end associates, drives member service, and helps achieve membership and sales goals while ensuring policy compliance.

Responsibilities include supervising associates, assigning duties, communicating goals, training on processes, and providing guidance on member service approaches to resolve issues in line with company guidelines and the Open Door Policy. You will participate in recruiting, hiring, scheduling, coaching, and evaluating staff; promote memberships by explaining membership types, programs and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and participate in sales and marketing events.

Member Team Lead

Sam's Club

On-sitePosted July 27, 2026

About the role

Member Team Lead at Sam's Club, Pittsburgh, PA, oversees front-end associates, drives member service, and helps achieve membership and sales goals while ensuring policy compliance.

Responsibilities include supervising associates, assigning duties, communicating goals, training on processes, and providing guidance on member service approaches to resolve issues in line with company guidelines and the Open Door Policy. You will participate in recruiting, hiring, scheduling, coaching, and evaluating staff; promote memberships by explaining membership types, programs and benefits; process memberships, upgrades, and credit accounts; encourage renewals; and participate in sales and marketing events.

You will complete and maintain required documentation, strive to meet membership goals, and promote the value of Sam's Club products and services. You will deliver member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology, processing transactions at registers or self-checkout, and ensuring club pickup orders are filled. You will oversee areas by handling claims and returns, organizing merchandise, identifying shrink and damages, and maintaining parking lot cleanliness; you will assist members with transporting items using carts and equipment according to policies.

You will maintain financial records, follow accounting procedures, manage cash operations, create and interpret financial reports, assist with investigations, prepare deposits, and protect confidentiality and accuracy of financi

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You will complete and maintain required documentation, strive to meet membership goals, and promote the value of Sam's Club products and services. You will deliver member service by acknowledging members, identifying needs, assisting with purchasing decisions, locating merchandise, supporting self-service technology, processing transactions at registers or self-checkout, and ensuring club pickup orders are filled. You will oversee areas by handling claims and returns, organizing merchandise, identifying shrink and damages, and maintaining parking lot cleanliness; you will assist members with transporting items using carts and equipment according to policies.