OneTrust is seeking a Manager, Customer Success, Scaled Accounts to lead a high-volume, lighter-touch Customer Success program for a portfolio of smaller customers. The role bridges digital coverage and strategic coverage by implementing a scalable, repeatable motion that emphasizes retention, renewal readiness, and portfolio health while delivering in-timezone support across APAC and the Middle East. You will build and lead a scalable CS team, set performance expectations, coach and develop staff, and partner with Support, Product, Professional Services, Sales, Renewals, and regional CS leaders to improve outcomes and reduce friction. Responsibilities include designing and running engagement cadences, defining account segmentation, maintaining CRM and Gainsight hygiene, and managing capacity. Success is measured by renewal rates, ARR retention, stakeholder satisfaction, and team productivity. Candidates should have experience leading customer-facing SaaS teams, strong people management, and the ability to operate in a fast-moving, cross-functional environment. The role follows an office-first culture with a hybrid schedule (e.g., three days in the office) and is based in the United States.

OneTrust is seeking a Manager, Customer Success, Scaled Accounts to lead a high-volume, lighter-touch Customer Success program for a portfolio of smaller customers. The role bridges digital coverage and strategic coverage by implementing a scalable, repeatable motion that emphasizes retention, renewal readiness, and portfolio health while delivering in-timezone support across APAC and the Middle East. You will build and lead a scalable CS team, set performance expectations, coach and develop staff, and partner with Support, Product, Professional Services, Sales, Renewals, and regional CS leaders to improve outcomes and reduce friction. Responsibilities include designing and running engagement cadences, defining account segmentation, maintaining CRM and Gainsight hygiene, and managing capacity. Success is measured by renewal rates, ARR retention, stakeholder satisfaction, and team productivity. Candidates should have experience leading customer-facing SaaS teams, strong people management, and the ability to operate in a fast-moving, cross-functional environment. The role follows an office-first culture with a hybrid schedule (e.g., three days in the office) and is based in the United States.