Intetics is seeking an experienced L2/L3 Support Engineer to join our team. This role provides advanced technical support for enterprise analytics solutions built on Microsoft Power BI, Microsoft Fabric, ETL platforms, and GIS technologies. You will investigate and resolve production incidents, monitor system performance, collaborate with engineering teams, and help ensure the stability and reliability of data platforms used across a large-scale international analytics environment.
Intetics is seeking an experienced L2/L3 Support Engineer to join our team. This role provides advanced technical support for enterprise analytics solutions built on Microsoft Power BI, Microsoft Fabric, ETL platforms, and GIS technologies. You will investigate and resolve production incidents, monitor system performance, collaborate with engineering teams, and help ensure the stability and reliability of data platforms used across a large-scale international analytics environment.
Key responsibilities: - Investigate and resolve L2/L3 production incidents. - Support Power BI datasets, gateways, semantic models, and dashboard environments. - Troubleshoot ETL pipelines, data integration processes, and data quality issues. - Support GIS platforms and spatial data services. - Perform root cause analysis and implement long-term solutions. - Monitor system performance and proactively identify potential issues. - Support software releases, patches, and platform upgrades. - Maintain technical documentation, runbooks, and knowledge base articles. - Collaborate with business users and engineering teams to ensure timely issue resolution.
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Key responsibilities: - Investigate and resolve L2/L3 production incidents. - Support Power BI datasets, gateways, semantic models, and dashboard environments. - Troubleshoot ETL pipelines, data integration processes, and data quality issues. - Support GIS platforms and spatial data services. - Perform root cause analysis and implement long-term solutions. - Monitor system performance and proactively identify potential issues. - Support software releases, patches, and platform upgrades. - Maintain technical documentation, runbooks, and knowledge base articles. - Collaborate with business users and engineering teams to ensure timely issue resolution.
Nice to have:
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Based on: L2/L3 Support Engineer
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