ITM and Customer Support Specialist (on-site) in Upper Sandusky, Ohio provide prompt, tactful, and courteous customer service for real-time banking transactions through the Interactive Teller Machine (ITM) and related channels. The role supports ITM transactions as well as deposits, loan inquiries, online and mobile banking questions, new or maintenance accounts, debit cards, BillPay, and P2P payments via ITM, phone, chat, video, email, and co-browse, while protecting the bank's assets and customer confidentiality. Responsibilities include processing transactions with proper endorsements and identification, following bank policies, multi-tasking across multiple software applications, delivering professional service with due diligence, and staying up-to-date with bank products and services. The role may involve referring customers to appropriate departments (Loans, Financial Service Group, Merchant Services, Treasury Management) and promoting bank products to meet customer needs. Candidates must be comfortable on camera and provide excellent phone service. Additional duties include end-of-day balancing, investigating unresolved errors, and adhering to security, audit, and regulatory requirements (BSA, Regulation E, Regulation CC, CRA, Regulation DD). The position requires strong problem-solving abilities, excellent written and verbal communication, and a neat, professional appearance. Requirements include a high school diploma or GED, 2–4 years of customer service experience in banking, proficiency with Microsoft Word, Excel, and Outlook (or willingness to learn), and a prov

ITM and Customer Support Specialist (on-site) in Upper Sandusky, Ohio provide prompt, tactful, and courteous customer service for real-time banking transactions through the Interactive Teller Machine (ITM) and related channels. The role supports ITM transactions as well as deposits, loan inquiries, online and mobile banking questions, new or maintenance accounts, debit cards, BillPay, and P2P payments via ITM, phone, chat, video, email, and co-browse, while protecting the bank's assets and customer confidentiality. Responsibilities include processing transactions with proper endorsements and identification, following bank policies, multi-tasking across multiple software applications, delivering professional service with due diligence, and staying up-to-date with bank products and services. The role may involve referring customers to appropriate departments (Loans, Financial Service Group, Merchant Services, Treasury Management) and promoting bank products to meet customer needs. Candidates must be comfortable on camera and provide excellent phone service. Additional duties include end-of-day balancing, investigating unresolved errors, and adhering to security, audit, and regulatory requirements (BSA, Regulation E, Regulation CC, CRA, Regulation DD). The position requires strong problem-solving abilities, excellent written and verbal communication, and a neat, professional appearance. Requirements include a high school diploma or GED, 2–4 years of customer service experience in banking, proficiency with Microsoft Word, Excel, and Outlook (or willingness to learn), and a prov