IT Service Delivery Manager

ALTEN

On-sitePosted August 4, 2026

About the role

ALTEN, a global leader in engineering and technology consulting, is expanding its aerospace activities in Toulouse and seeks an IT Service Delivery Manager (H/F). In this role you will oversee the delivery of high‑visibility applications and web projects, owning delivery commitments, operational performance, risk management, and customer satisfaction. Working in a structured environment with governance, you will coordinate cross‑functional teams, manage risks and dependencies, and drive quality, costs, and timelines. You will foster close client relationships and contribute to business development by identifying opportunities and supporting pre‑sales and scope expansion.

IT Service Delivery Manager

ALTEN

On-sitePosted August 4, 2026

About the role

ALTEN, a global leader in engineering and technology consulting, is expanding its aerospace activities in Toulouse and seeks an IT Service Delivery Manager (H/F). In this role you will oversee the delivery of high‑visibility applications and web projects, owning delivery commitments, operational performance, risk management, and customer satisfaction. Working in a structured environment with governance, you will coordinate cross‑functional teams, manage risks and dependencies, and drive quality, costs, and timelines. You will foster close client relationships and contribute to business development by identifying opportunities and supporting pre‑sales and scope expansion.

Responsibilities include: - Operational delivery and governance: lead projects with defined outcomes (WU/UO or managed services), ensure costs, quality, and timelines commitments, define and monitor schedules, workload, budgets, and KPIs; supervise development, testing and production deployments; ensure deliverable quality and adherence to best practices; identify risks and dependencies; provide governance reports. - Coordination and people management: lead and coordinate technical and functional teams; foster collaboration toward project goals and productivity; facilitate communication between business and technical stakeholders; support team skill development. - Unit management and business development: drive performance and productivity of the operational unit; optimize workloads and delivery efficiency; contribute to financial tracking and profitability; build trusted client relationships and iden

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Responsibilities include: - Operational delivery and governance: lead projects with defined outcomes (WU/UO or managed services), ensure costs, quality, and timelines commitments, define and monitor schedules, workload, budgets, and KPIs; supervise development, testing and production deployments; ensure deliverable quality and adherence to best practices; identify risks and dependencies; provide governance reports. - Coordination and people management: lead and coordinate technical and functional teams; foster collaboration toward project goals and productivity; facilitate communication between business and technical stakeholders; support team skill development. - Unit management and business development: drive performance and productivity of the operational unit; optimize workloads and delivery efficiency; contribute to financial tracking and profitability; build trusted client relationships and iden