Zooplus is seeking a Head of Product, based in Munich, Germany, to lead the Customer Experience & Communications domain within Acquisition & Retention. The role is a senior product leadership position responsible for defining the product strategy, roadmaps, and business impact across Martech, lifecycle communications, customer identity and access management, progressive profiling, personalization, and self-service capabilities. You will build scalable, platform-based product solutions across Martech ecosystems, CRM/CDP, and customer data foundations, and lead Product Managers in Marketing, Tech, and Data. Key responsibilities include defining the product strategy for customer lifecycle and engagement; building cross-channel lifecycle communications; strengthening Martech, CRM/CDP, and data foundations; leading identity and access management; enabling progressive profiling and zero-party data; translating business priorities into scalable capabilities and reducing friction in customer journeys; driving prioritization, discovery, and outcome-oriented roadmaps; and coaching the Product team. Qualifications: 8–12+ years in Product Management with at least 4 years in product leadership; proven track record building scalable, platform-based solutions in data-rich environments; deep expertise in Martech ecosystems, personalization, CIAM, and CDP; strong ability to define strategy and translate business goals into product capabilities; experience leading Product Managers and aligning stakeholders across Marketing, Tech, and Data; data-driven with analytics, experimentation, and dat

Zooplus is seeking a Head of Product, based in Munich, Germany, to lead the Customer Experience & Communications domain within Acquisition & Retention. The role is a senior product leadership position responsible for defining the product strategy, roadmaps, and business impact across Martech, lifecycle communications, customer identity and access management, progressive profiling, personalization, and self-service capabilities. You will build scalable, platform-based product solutions across Martech ecosystems, CRM/CDP, and customer data foundations, and lead Product Managers in Marketing, Tech, and Data. Key responsibilities include defining the product strategy for customer lifecycle and engagement; building cross-channel lifecycle communications; strengthening Martech, CRM/CDP, and data foundations; leading identity and access management; enabling progressive profiling and zero-party data; translating business priorities into scalable capabilities and reducing friction in customer journeys; driving prioritization, discovery, and outcome-oriented roadmaps; and coaching the Product team. Qualifications: 8–12+ years in Product Management with at least 4 years in product leadership; proven track record building scalable, platform-based solutions in data-rich environments; deep expertise in Martech ecosystems, personalization, CIAM, and CDP; strong ability to define strategy and translate business goals into product capabilities; experience leading Product Managers and aligning stakeholders across Marketing, Tech, and Data; data-driven with analytics, experimentation, and dat