PracticeTek is a leading retail-healthcare technology provider serving thousands of clinics. We’re seeking a Customer Support Specialist II - Payments to join our payments team in a hybrid capacity in San Diego, California. In this role you will research and resolve payment processing and product-related issues across the PracticeTek payments platform, own cases from initial research through resolution, and ensure thorough documentation and timely follow-up via phone and email. You will troubleshoot advanced payment and technical issues, escalate complex cases with complete documentation when additional support is needed, and investigate transaction failures, refunds, disputes, chargebacks, configuration, and other payment-related concerns. Success is measured by resolving payment cases within service targets, providing clear and professional support, maintaining accurate documentation, and meeting productivity and quality metrics. Qualifications include 3+ years of payments experience in payments support or processing, experience with technical support and terminal troubleshooting, ability to research and troubleshoot payment transactions independently and with internal teams, and strong customer service and communication skills. We offer comprehensive benefits, 401(k) with company match, paid time off, and potential bonuses or equity as applicable. Salary range is $21-$26 per hour, and the role is eligible for benefits and company programs. PracticeTek is an Equal Opportunity Employer.

PracticeTek is a leading retail-healthcare technology provider serving thousands of clinics. We’re seeking a Customer Support Specialist II - Payments to join our payments team in a hybrid capacity in San Diego, California. In this role you will research and resolve payment processing and product-related issues across the PracticeTek payments platform, own cases from initial research through resolution, and ensure thorough documentation and timely follow-up via phone and email. You will troubleshoot advanced payment and technical issues, escalate complex cases with complete documentation when additional support is needed, and investigate transaction failures, refunds, disputes, chargebacks, configuration, and other payment-related concerns. Success is measured by resolving payment cases within service targets, providing clear and professional support, maintaining accurate documentation, and meeting productivity and quality metrics. Qualifications include 3+ years of payments experience in payments support or processing, experience with technical support and terminal troubleshooting, ability to research and troubleshoot payment transactions independently and with internal teams, and strong customer service and communication skills. We offer comprehensive benefits, 401(k) with company match, paid time off, and potential bonuses or equity as applicable. Salary range is $21-$26 per hour, and the role is eligible for benefits and company programs. PracticeTek is an Equal Opportunity Employer.