Kommissary is seeking a bilingual Customer Support Specialist for our New York City call center. This full-time, on-site role at our Bronx and Long Island City locations involves handling inbound calls and emails from English- and Spanish-speaking customers, resolving issues, updating CRM records, and maintaining high satisfaction through clear, friendly service. Responsibilities include answering inquiries in English and Spanish, troubleshooting and resolving issues, documenting interactions, escalating complex problems, and meeting performance metrics. Requirements include bilingual fluency in English and Spanish (written and spoken), high school diploma or equivalent, 1+ year of customer service or call center experience preferred, strong communication and problem-solving skills, comfort using computers and CRM software, and the ability to work in a fast-paced environment with reliability. We offer $20–$22/hour based on experience, health benefits including vision and dental, a 401k plan, commuter benefits, and opportunities for growth. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.

Kommissary is seeking a bilingual Customer Support Specialist for our New York City call center. This full-time, on-site role at our Bronx and Long Island City locations involves handling inbound calls and emails from English- and Spanish-speaking customers, resolving issues, updating CRM records, and maintaining high satisfaction through clear, friendly service. Responsibilities include answering inquiries in English and Spanish, troubleshooting and resolving issues, documenting interactions, escalating complex problems, and meeting performance metrics. Requirements include bilingual fluency in English and Spanish (written and spoken), high school diploma or equivalent, 1+ year of customer service or call center experience preferred, strong communication and problem-solving skills, comfort using computers and CRM software, and the ability to work in a fast-paced environment with reliability. We offer $20–$22/hour based on experience, health benefits including vision and dental, a 401k plan, commuter benefits, and opportunities for growth. This employer participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the United States.