Genesis Call Center is hiring service-focused individuals to join our U.S.-based team as Customer Service Representatives. In this fully remote role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support. You will use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment. This position is a W-2 employment with payroll, protections, and stability, offering structured onboarding, paid training after client certification, and opportunities for advancement into support, QA, and leadership roles. Flexible scheduling options are available after certification. Qualifications include a high school diploma or GED, being at least 18 years old, authorized to work in the United States, and U.S. residency (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI). You should be able to follow detailed processes, communicate effectively, listen actively, navigate computer applications and web-based tools, and work independently while adhering to schedules. Preferred: prior call center or customer service experience; bilingual (Spanish/English) is a plus but not required. Additional information includes a multi-step onboarding process with client-specific assessments, a basic background check, and participation in a certification course before servicing begins. Compensation is USD 11 - 13 per hour. All applicant information is kept confidential under EEO guidelines.

Genesis Call Center is hiring service-focused individuals to join our U.S.-based team as Customer Service Representatives. In this fully remote role, you will handle inbound interactions for major brands, assisting customers with questions, service requests, account needs, and product support. You will use guided systems and resources to deliver high-quality customer care while maintaining professionalism, accuracy, and brand alignment. This position is a W-2 employment with payroll, protections, and stability, offering structured onboarding, paid training after client certification, and opportunities for advancement into support, QA, and leadership roles. Flexible scheduling options are available after certification. Qualifications include a high school diploma or GED, being at least 18 years old, authorized to work in the United States, and U.S. residency (excluding CA, CO, CT, MA, MD, NY, OR, WA, WI). You should be able to follow detailed processes, communicate effectively, listen actively, navigate computer applications and web-based tools, and work independently while adhering to schedules. Preferred: prior call center or customer service experience; bilingual (Spanish/English) is a plus but not required. Additional information includes a multi-step onboarding process with client-specific assessments, a basic background check, and participation in a certification course before servicing begins. Compensation is USD 11 - 13 per hour. All applicant information is kept confidential under EEO guidelines.