Overview: We are a YC-backed AI sales automation startup seeking a Customer Support Engineer to own technical customer resolution end-to-end. Our small team of about 15 is based in Munich, and this is an on-site role closely collaborating with engineering and product. What you'll do: Investigate and reproduce production issues across features, data pipelines, integrations, and workflows; dive into logs, databases, customer examples, and the codebase to identify root causes and implement fixes; own technical resolution from triage to verified fix; communicate clearly with customers to understand problems and ensure they feel supported; design and deploy AI agents that automate customer interactions and accelerate issue resolution; manage AI agent investigations and flag when engineering input is needed; produce clear technical write-ups for escalations, document recurring issues, and contribute to internal playbooks; work closely in person with the founding team, engineering, and product as the company scales. What we're looking for: Must-haves: 1+ years of experience in full-stack software engineering shipping production-grade code; hands-on experience with React, TypeScript, Python, and PostgreSQL in a full-stack environment; demonstrated ability to debug end-to-end across logs, databases, APIs, and unfamiliar codebases; experience owning technical customer resolution and working with product/engineering to implement fixes; experience designing or deploying AI-assisted support workflows or AI agents for customer support automation; comfortable communicating technical issue

Overview: We are a YC-backed AI sales automation startup seeking a Customer Support Engineer to own technical customer resolution end-to-end. Our small team of about 15 is based in Munich, and this is an on-site role closely collaborating with engineering and product. What you'll do: Investigate and reproduce production issues across features, data pipelines, integrations, and workflows; dive into logs, databases, customer examples, and the codebase to identify root causes and implement fixes; own technical resolution from triage to verified fix; communicate clearly with customers to understand problems and ensure they feel supported; design and deploy AI agents that automate customer interactions and accelerate issue resolution; manage AI agent investigations and flag when engineering input is needed; produce clear technical write-ups for escalations, document recurring issues, and contribute to internal playbooks; work closely in person with the founding team, engineering, and product as the company scales. What we're looking for: Must-haves: 1+ years of experience in full-stack software engineering shipping production-grade code; hands-on experience with React, TypeScript, Python, and PostgreSQL in a full-stack environment; demonstrated ability to debug end-to-end across logs, databases, APIs, and unfamiliar codebases; experience owning technical customer resolution and working with product/engineering to implement fixes; experience designing or deploying AI-assisted support workflows or AI agents for customer support automation; comfortable communicating technical issue