SupportYourApp is a global Intelligent Support-as-a-Service provider delivering customer and technical support to tech companies worldwide. We are seeking a Remote Customer Support Consultant based in Skopje, North Macedonia to join our fully remote team. You will deliver exceptional customer support via chat and phone, assist customers with billing questions, how-to guidance, and technical issues, and follow established SLAs and procedures. You will explain platform features and policies, provide context to ensure quick solutions, escalate complex issues to the appropriate teams, and conduct research to resolve gaps. Requirements include excellent English skills at C1, prior customer support experience, strong problem-solving abilities, experience with CRM systems, clear and empathetic communication, a customer-focused mindset, the ability to manage multiple priorities in a fast-paced environment, and a personal laptop with at least 8 GB RAM and a stable internet connection (minimum 50 Mbps download, 40 Mbps upload). Bonus: experience in copywriting, advertising or marketing. Benefits: Fixed schedule Monday-Friday 8:00-16:00 GMT+2. Fully remote work, inclusive international environment, compensation in USD, referral rewards, and supportive leadership. Emphasis on work-life balance and personal development; culture based on trust with no time-tracking. Terms regarding compensation and benefits will be defined in your agreement. About us: More than 1500 specialists delivering exceptional customer experiences across multiple languages for diverse clients. We are an equal oppo

SupportYourApp is a global Intelligent Support-as-a-Service provider delivering customer and technical support to tech companies worldwide. We are seeking a Remote Customer Support Consultant based in Skopje, North Macedonia to join our fully remote team. You will deliver exceptional customer support via chat and phone, assist customers with billing questions, how-to guidance, and technical issues, and follow established SLAs and procedures. You will explain platform features and policies, provide context to ensure quick solutions, escalate complex issues to the appropriate teams, and conduct research to resolve gaps. Requirements include excellent English skills at C1, prior customer support experience, strong problem-solving abilities, experience with CRM systems, clear and empathetic communication, a customer-focused mindset, the ability to manage multiple priorities in a fast-paced environment, and a personal laptop with at least 8 GB RAM and a stable internet connection (minimum 50 Mbps download, 40 Mbps upload). Bonus: experience in copywriting, advertising or marketing. Benefits: Fixed schedule Monday-Friday 8:00-16:00 GMT+2. Fully remote work, inclusive international environment, compensation in USD, referral rewards, and supportive leadership. Emphasis on work-life balance and personal development; culture based on trust with no time-tracking. Terms regarding compensation and benefits will be defined in your agreement. About us: More than 1500 specialists delivering exceptional customer experiences across multiple languages for diverse clients. We are an equal oppo