Based in Paris, France, this hybrid Customer Success Manager – Mid Market role focuses on helping mid-market clients maximize value from Najar's AI-driven procurement platform. We are on a mission to reinvent procurement by transforming complex processes into simple, automated actions. Najar provides solutions that are adaptable, reliable, and focused on long-term financial health, helping businesses control procurement, optimize spending, and unlock the power of automation. Our platform keeps every insight within reach, much like a navigation system in a spaceship’s control room.
Based in Paris, France, this hybrid Customer Success Manager – Mid Market role focuses on helping mid-market clients maximize value from Najar's AI-driven procurement platform. We are on a mission to reinvent procurement by transforming complex processes into simple, automated actions. Najar provides solutions that are adaptable, reliable, and focused on long-term financial health, helping businesses control procurement, optimize spending, and unlock the power of automation. Our platform keeps every insight within reach, much like a navigation system in a spaceship’s control room.
About us: Our cofounder, who previously led the finance department at another company, started Najar in 2021 to address procurement pain points. We’ve grown to several million in ARR, serving 180+ customers in France and across Europe, and now employ 60+ people (including remote staff). After a Seed round and a €15 million Series A led by 13Books, Portage and Tomcat, we are focused on expanding our impact in the market and becoming the strategic partner for businesses as their Architect of Trust.
Your role: Establish trusted relationships with each assigned client and act as an advisor to ensure they’re using the product effectively and delivering project success. Serve as the point of contact for renewal conversations, managing contractual and billing inquiries. Coordinate and lead internal teams (Product, Procurement, Sales, Marketing, etc.). Define measurable goals and success indicators to help clients achieve their objectives. Identify and develop new and expanded use opportunities within
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About us: Our cofounder, who previously led the finance department at another company, started Najar in 2021 to address procurement pain points. We’ve grown to several million in ARR, serving 180+ customers in France and across Europe, and now employ 60+ people (including remote staff). After a Seed round and a €15 million Series A led by 13Books, Portage and Tomcat, we are focused on expanding our impact in the market and becoming the strategic partner for businesses as their Architect of Trust.
Your role: Establish trusted relationships with each assigned client and act as an advisor to ensure they’re using the product effectively and delivering project success. Serve as the point of contact for renewal conversations, managing contractual and billing inquiries. Coordinate and lead internal teams (Product, Procurement, Sales, Marketing, etc.). Define measurable goals and success indicators to help clients achieve their objectives. Identify and develop new and expanded use opportunities within
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Based on: Customer Success Manager - Mid Market
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